Senior Claims Team Leader

Maidstone, England, United Kingdom

7/2/2025

An experienced Claims Handler/Insurance professional with a Supervisory/Management/Team Leader background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services.

• There will be a focus on Speciality Markets and Complex Commercial where you will oversee a team of Desk Based Claims Technicians.
• You will provide Management support ensuring the success of the team.
• This is a full-time, permanent role Monday to Friday 9am-5pm, office based
  
  

Key Responsibilities

• Provide management support to a team of Claims Technicians
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
• Oversee and monitor the lifecycle of the teams claims handling
• Manage the team workload as well as holidays/absences
• Carry out 1:1 meetings and complete appraisals
• Identify training needs and implement necessary training as required
• Handle complaint calls received by the team
• Motivate the team ensuring targets and personal goals are achieved
  
  

About You

• Proven experience as a Team Leader/Manager or Supervisor
• Strong Management skills
• Insurance Claims background/experience (Property, preferably Commercial)
• Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
• Decision making skills
• Enjoy working in a fast-pace, pressured environment
• Good working knowledge of Word and Excel
• Industry qualifications or working towards
  
  

Salary & Benefits

In addition to a competitive annual basic salary, you will also receive an excellent benefits package including:

• private healthcare scheme
• pension
• life assurance
• health insurance
• 25 days holiday plus bank holidays