About The Job
As a Senior Client Advisor at Louis Vuitton, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be a role model to the team, and will support your Team Manager in operational duties. This is an opportunity for those who see themselves stepping into a leadership position - someone who has the curiosity to discover and dare their clients, has a passion for people, and values forming meaningful relationships with fascinating people from all over the globe. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you a in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities to work both locally & globally, in addition to learning from the very best talent within the industry.
“Make your career a beautiful journey” with Louis Vuitton
Job responsibilities
Essential Duties & Responsibilities
Be an Exceptional Client Advisor, and a Role Model for the Team
- Achieve individual and team objectives, be accountable for sales results and support the team in their sales
- Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
- Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
- Develop the highest standards of Brand and product knowledge
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
- Assist Management in daily operations: floor management and opening / closing duties
- Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
- Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
- Help develop new starters. Supporting Management and Learning Manager
- Observe Daily Planner and maintain management plan for the day.
- Organise re-training with the team collaborating with the Field Coach Trainer. Update clientelling board regularly and ensure team are using allocated clientelling time wisely.
Champion a Product Category
- Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
- Act with a close partnership approach during key events such as new launches, special animations and events.
Reference LVM27083
