Senior Client Advisor [FENDI London Harrods - Shoe Heaven]

Job Responsibilities

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Main Role & Responsibilities

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.
  
  

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
  
  

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
  
  

Profile

Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale; Strong expertise in Shoe category is required. Bachelor’s Degree or equivalent is preferred; Manages his/ her image standards on a high level; Strong selling and communication skills are necessary; Excellent relationships skills, self-reliant, friendly and patient; Organization, professionalism, self-confidence; Strong customer service skills; Computer skills and Retail management system knowledge; Goal oriented approach, multitasking; Strong knowledge and/or interest for fashion/luxury industry; Fluent English, knowledge of second language is a plus.