Senior Client Care Coordinator

CompanyTaylor Rose

LocationPeterborough, England, United Kingdom

Posted At1/29/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

The Senior Client Care Co-ordinator is part of a team that is responsible for co-ordinating and monitoring client care within the business on a full-time basis. The role will include investigation of complaints and resolving any issues alongside Heads of Department and Lead Directors.

This is a fulltime Permanent position and we would welcome candidates with experience in a professional or regulated environment including the legal sector. You will be office based through training and then revert to a hybrid position.

This role will involve but is not limited to:

Handling client complaints and third-party concerns, in line with the Client Care Procedure
Updating and maintaining central systems and record keeping processes
Liaising with Head of Department/Deputy Head with insights
Monitoring online reviews and social media contact, attending to responses and assisting with logging and any required liaison and facilitating to aid with resolution
Where required, receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.

Using case management and other systems tools to assist with calls and queries.

General admin duties as and when required including management of central inbox

Working closely with colleagues to help to deliver a seamless client journey.

About you - Skills & Experience Required:

Must be reliable, Client focused and share the value of delivering excellent service
Able to investigate independently and present your findings, escalating when necessary
Must have experience of working within the legal profession and a good technical understanding of the conveyancing processes and procedures, ideally you will have worked in this area
Professional and self-motivated with a strong work ethic
Ability to work both independently and as part of a team
Excellent communicator and listener, with strong IT and literacy skills
Ability to work well under pressure
Ability to prioritise tasks and the agility to react in the event of urgent issues
Excellent at creating an exceptional first impression and being a brand ambassador
Ability to create good rapport with colleagues and constructively challenge colleagues and feedback information as appropriate at varying levels as and when required