Senior Client Inquiry & Audit Specialist

Meet Our Team

The mission of Pega's Security and Compliance team is to make information security and compliance programmatic and cultural within Pega to support the enterprise and our clients. The team is responsible for assuring confidentiality, integrity, and availability of enterprise data and systems, as well as for ensuring the organization's compliance with the latest cybersecurity regulations.

Picture Yourself At Pega

As part of Pega's Security and Compliance team, the Client Inquiry and Audit team facilitates pre-and post-sales activities with clients by completing mandatory security questionnaires and managing audits directly with clients to fulfill the requirements of a deal or comply with a client’s contractual rights to perform due diligence and risk assessment on Pega.

What You'll Do At Pega

• Manage audit engagements directly with our clients
• Respond to our clients’ and prospects' inquiries regarding security, software development, data privacy, and other topics
• You will work with the Sales team to ensure that information requests from clients and prospects are fulfilled timely
• You will communicate regularly with subject matter experts within IT and in other business units to maintain a Knowledge Base of frequently-asked-questions
• Where appropriate, you’ll also work with the business to create documentation to support team efforts, including but not limited to overviews, policies, process diagrams
• Manage engagement with third party assessors to meet Pega compliance needs
• Assess and improve on quality of evidence to support certification and attestation audits such as ISO 27001, SOC2, PCI, etc.
• Update standard audit procedures to improve effectiveness and efficiency
• Serve as a trusted advisor in assisting control owners to adequately meet control objectives
• Work with subject matter experts and stakeholders to develop a POA&M (plan of actions and milestones)
• Escalate issues to management as required to drive remediation
• Successfully complete relevant industry certifications
• Contribute to team body of knowledge and teach others what you have learned, being confident and comfortable presenting in front of groups of your peers
• Create documentation and continuously ensure Pega’s compliance with UK government requirements
  
  

Who You Are

• You are confident and have a passion for the security and compliance industry. You are excited and committed to being an outstanding professional within the Cybersecurity and Compliance space.
• You are a strategic thinker with strong analytical assessment skills and ability to work collaboratively throughout the organization.
• You ensure project status transparency with meticulous reporting while leading and developing compliance initiatives.
• You are a self-starter who can work and produce with minimal supervision.
• Demonstrated experience working with technology, business, legal and sales teams.
• Outstanding written, verbal, presentation, and negotiation skills.
  
  

What You've Accomplished

• Be able to obtain government clearances
• 4 years’ experience in a software products, technology or services organizations; ideally including 2 years in compliance management, risk management, auditing, IT Security or similar regulatory programs
• Familiarity with Cloud, IT / Infrastructure principles and terminology
• Bachelor’s or Master’s in relevant technical or business-related disciplines
• Project management experience; ability to prioritize, multi-task, and perform effectively under pressure
• Operational experience working for a cloud service provider
• Familiarity with business continuity, data governance, cybersecurity, and testing standards
• Familiarity with a broad range of security and compliance concepts, frameworks, and standards
• Excellent organizational skills and written / oral communication skills
• Excellent relationship management skills and customer service mindset
• Skilled in Customers’ inquiries regarding security, software development, data privacy, and other topics.
• Knowledge of UK government requirements
  
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  
  

Job ID: 22449