Job Overview
The Senior Clinical Leadership Educator – Human Factors (HF) and Communication Skills, is a pivotal cross site role in supporting the development and delivery of the Clinical Leadership portfolio, specifically Human Factors and Communication Skills across Frimley Health.
The post holder will work autonomously to lead, develop, and co-ordinate Human Factors and Communication Education, under the umbrella of the Clinical Education Leadership portfolio, to develop various inter-professional pre and post registration learners and staff linking in with various relevant corporate and clinical teams.
The post holder will have an excellent understanding of Human Factors, Communication Skills and Leadership through recent clinical practice, education, and current evidence-based theory or relevant expert study.
They will be required to deliver both in person and virtual education, in a variety of clinical and non-clinical education settings, on all Trust sites and within the Frimley Health ICS region. They will be required to work and teach autonomously, working towards delivery of the education portfolio.
The post holder will support the Matron for Education and the Clinical Leadership Team and any other associated work streams and or projects for the Education and Development Directorate.
Main duties of the job
To lead and co-ordinate the the delivery of the Human Factors (HF) and Communication skills education and training, under the umbrella of Clinical Leadership for the Education and Development department.
To design and deliver the Human Factors education and training to support staff inline with national guidance on PSIRF and utilising HF expertise, the SEIPS framework, current evidence and best practice, linking in with linking with and collaborating with relevant Clinical and Corporate teams
To support and develop the safe and proficient practice of clinical staff and clinical teams that underpins safe and effective patient care.
To design and deliver Communication Skills education and training to support clinical staff, managers and leaders reflecting current research and evidence.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
- This role is responsible for developing and coordinating the delivery of the Leadership Education Portfolio focused on Human Factors and Communication.
- Lead, innovate, develop and co-ordinate education and training provision for Human Factors education for all health care professionals utilising various education strategies including simulation.
- Develop Human Factors facilitators, develop a Human Factors educator faculty and lead the HF forum that is responsive to current clinical issues and safety issues
- Support the development and implementation of Human Factors methodology and practice in line with key FHFT strategies and workstreams and national patient safety recommendations and Human Factors science (e.g. SEIPS Framework).
- Lead and engage with specific key Human Factors workstreams, forums and or projects ensuring best practice, standards and tools are in place for clinical teams and staff
- Establish and develop links, facilitate collaboration and innovation with Clinical Leads, Clinical Directors, Patient Safety Lead, Patient Safety Teams, L&OD, Well Being, External leadership associations and Clinical Education teams to benchmark current practice and develop a strategy for education provision related to portfolio.
- Lead, design, develop, co-ordinate and deliver Communication skills teaching utilising various education approaches including simulation using evidence-based practice.Develop Communication Skills Facilitators and a faculty working towards developing a network across FHFT.
- To work collaboratively, developing good working relationships with relevant internal and external stakeholders (including professional and patient actors), clinical groups, forums and expert providers in Human Factors and Communication Skills.
- To work clinically 20% of contracted hours linked with one or more clinical areas / teams or departments for professional practice and or undertake clinical shadowing related to portfolio of work.
General Tasks & Responsibilities
- Function as a practicing professional and clinical practitioner in line with NMC / HCPC code of conduct.
- Provide support to relevant FHFT corporate and clinical teams, forums, and governance groups related to HF & Communication Skills workstream.
- Co-ordinate and lead inter-professional stakeholder forums related to workstream / portfolio.
- Support clinical leadership education programmes / portfolio which includes Aspiring Clinical Leader’s Programme and leadership workshops / training.
- Continue to develop clinical leadership portfolio / services in conjunction with the Education team, Matrons, Senior sisters, Ward managers and Team leaders. Mapping against current and new national guidance.
- Maintain current records and progress reports on education programmes, workstreams and or projects and or clinical education initiatives as directed
- Collaborate and innovate with TEL team to develop efficient booking processes and or digital systems to support education and training within clinical leadership portfolio
- Deputise for the Matron for Education as and when required.
- Represent the directorate at committees and meetings both in the trust and externally.
- Continue to develop services within education directorate as required by Matron, Head of Service or Deputy Director of Education
- Engage with and support departmental, directorate, trust wide education or developmental away days, workshops, and events.
- Participate in the development of leadership, clinical practice, and research in line with the Trust strategy.
- Set objectives for staff and appraise staff at least annually when indicated to do so.
- Moderate requirement to exert moderate physical effort for several short periods during a shift.
- Moderate exposure to distressing or emotional circumstances, and occasional exposure to highly distressing/ emotional circumstances.
- Moderate requirements for concentration where work patterns are unpredictable
LEADERSHIP
- Demonstrate strong Leadership, role modelling inclusive and collaborative leadership behaviour, promoting an interprofessional approach and collaborative working.
- Create a culture of critical reflective practice and critical thinking for clinical leaders’ staff, team members and students, and relevant assurance and governance panels.
- Possess excellent understanding of the principles of human factors science and application to clinical practice, communication theory, compassionate communication approaches, conflict mediation and resolution communication skills.
- Have an excellent understanding of NHS initiatives, NHS leadership structure, Leadership Models, and effective teamworking principles
- Utilize expertise and experience to facilitate the professional development of clinical staff through clinical practice and education and support.
- Provide leadership and support to all team members and learners when dealing with complex, difficult, and stressful situations
- With support from the Research Specialists and or Subject Matter Experts develop research projects related to clinical leadership, human factors and or communication skills to evaluate impact on patient care, patient safety, and/or effective teamwork behaviours
- Independently and using own initiative, explore and develop own area of research through internal and external local and national forums or networks, higher education and/or local health science networks to increase collaboration opportunities.
- Offer professional guidance, coaching, clinical supervision, restorative supervision in order to support the development of our clinical educators, clinical leaders, teams, and staff.
- Develop expert knowledge in well-being theory and practice, teams and system resilience, with the ability to relate to clinical experience to inform educational opportunities developing staff.
- Maintain effective working relationships with the Heads of Service, Matrons for Clinical Education, Patient Safety Team, Education team, Ward managers / team leaders, matrons, service users, stakeholders and with SMEs facilitating effective service provision and initiatives.
- To maintain the high standards of the Education and Development Department by contributing towards individual and team objectives.
- Communicate on a regular basis with team regarding related trust objectives, plans & business developments.
- Using own initiative widen access to clinical leadership offerings promoting equality and diversity and inclusion and adhere to EDI reporting process.
TEACHING AND LEARNING
- To use own initiative to design, develop and deliver inter-professional education ensuring learning materials, activities and resources are current, appropriate and facilitate an interactive learner centred style.
- Competent in various teaching strategies, including simulation, face to face and virtual, online education and able to use innovative approaches to learning.
- To scope, design, develop, manage effective Communication and Human Factors TEL modules where appropriate supported by the TEL team, working alongside subject specialist and external providers
- Ensure teaching environments are conducive to learning and provided for all learners throughout all education offerings, courses and or programmes.
- Identify learning opportunities from clinical care, complaints, quality, or patient safety reports and panels, from relevant forums and/or from staff or patient experience, mapping against national guidance.
- Foster a learning culture whereby ward and departmental areas and corporate teams (patient safety etc) are provided with opportunities to develop human factors approaches and communication skills.
- Ensure effective communication regarding advertisement and recruitment onto the clinical leadership education programmes, human factors training and communication courses.
- To provide mentorship, coaching or supervisory support to clinical leadership, human factors and communication skills course participants and / or course facilitators.
- To ensure training records and databases are accurate, contemporaneous, monitoring completion and attrition for leadership programmes.
- Produce training statistics, activity reports and summary reports as required for clinical leadership or for clinical education scoping work.
- Review, audit and evaluate clinical leadership education programmes, human factors and communication course offerings when requested / required to do so, present findings and implement plans of action.
- To assist / support in the delivery of clinical educational programmes when required to do so to meet service delivery of Clinical Education Directorate.
- To be responsible for own professional conduct and evaluate individual professional development needs in terms of clinical education, human factors, communication skills and or clinical leadership knowledge, skills, and competence
Person specification
Qualifications
Essential criteria
- HCPC / NMC Registered
- BSc (Hons) Degree.
- PGCE in higher education
- Advanced Communication Skills Trainer or equivalent relevant experience or working towards trainer status
- ENB 997/998, mentor preparation or equivalent education course in facilitating learning and or teaching.
Desirable criteria
- Human Factors Facilitator Training Course or equivalent
- Recognised CHFG course / qualification (or equivalent qualification)
Experienee
Essential criteria
- 2 years working within clinical education.
- 3 years post registration clinical experience with a clinical leadership role undertaken within the last 18 months.
- Experience of designing and delivering Human Factors, Communication and Clinical Leadership education and training
Desirable criteria
- Led trust wide HF / Patient Safety Improvement Projects
- Knowledge or experiences in digital educational support software / systems
Professional, Specilialist Experience, Qualifications And Ccompetencies
Essential criteria
- Dealing effectively with a wide range of people, with the ability to influence others and facilitate change.
- Teaching experience - Current knowledge of effective learning and development methods, interactive education principles / Facilitation of workshops / facilitation and advanced communication skills / Can apply to clinical practice to develop learners understanding
- Experience of Human Factors, Communication and Clinical Leadership education and training - Good knowledge of the relevant theoretical models related to JD / Current Leadership theory and knowledge of current research / evidence.
- Expertise in applying Human Factors principles in clinical or educational settings
- Digitally Literate and competent in use of One Drive / SharePoint and Excel, Word, PowerPoint, Outlook, MS Teams
- Report writing and ability to prepare presentations for senior meetings
- Accurate record keeping and maintain database.
- Excellent Time Management with ability to work to deadlines / Ability to prioritise work and attention to detail.
- Ability to prepare, deliver and evaluate innovative teaching resources, education materials, course, and programmes for variety of educational settings
- Influencing, negotiation and conflict resolution skills
- Reflective and critical practitioner.
- Flexible, diplomatic, and politically astute.
Desirable criteria
- Policy writing skills
- Restorative clinical supervision course or equivalent course / skills
- Coaching course or equivalent course and skillls
- Knowledge or experience developing / managing of Online Learning Platforms (OLPs) / Knowledge or experience developing of TEL
- Current knowledge / experience in leadership theory, and or delivering leadership education / training
- Led trust wide HF / Patient Safety Improvement Projects
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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