Senior Collaboration Services Engineer

Business Unit: COO, Technology Operations & Cyber Security

Salary Range: £40,800 – circa £52,000 depending on experience

Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle

Our team

An exciting opportunity has arisen within the Collaboration Services team, part of Digital Workplace. This team is responsible for supporting a wide range of technologies including the extensive Domino / Notes Mail and Application estate, Microsoft 365, and Symantec products across both production and test environments.

What you’ll be doing

• Supporting project delivery initiatives

• Maintaining risk awareness across change delivery and BAU processes

• Enhancing services through process improvements

• Assisting the wider team in resolving complex user queries

• Supporting the following technologies: IBM Domino 9 & IBM Notes 9; Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint; Microsoft Entra, including Entra Connect; Microsoft Copilot

We need you to have

• Strong experience with IBM Lotus Domino 8.5 / 9 Server Administration in a clustered / enterprise environment

• In-depth knowledge of Microsoft 365 and Exchange

• Understanding of messaging standards such as SMTP, DMARC, DKIM, and SPF

• Ability to manage multiple priorities in a fast-paced, dynamic environment

• Familiarity with Incident, Change and Problem Management processes

• Excellent interpersonal, communication, and relationship-building skills

• Strong analytical and problem-solving abilities

It’s a bonus if you have but not essential

• Knowledge of Microsoft Windows Server (2012/2016/2019)

• Ability to create PowerShell scripts for our MS tenants

• Used Symantec.cloud services

• Created and supported Power Automate flows

• Experience of supporting SharePoint Online and 2016 / 2019 servers

• Experience with Active Directory and Entra.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year .
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.

Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [email protected]

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.