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About The Role
Uber Eats is looking for a passionate Senior Commercial Account Manager to own some of the most valuable partnerships for Uber Eats in London - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an all hand on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners.
What You Will Do
- Manage a portfolio of top favourite London restaurants and be responsible for its growth and profitability
- Commercial Management: Lead commercial discussions with partners for sustainable long-term partnerships
- Demand generation: Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness, to increased conversion on purchase decisions
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment
- Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs. Identify gaps in our current processes and build tools to maximise your impact
What you will need
- 2-5 years of experience in account management or a relevant commercial role. Ideally, you have previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals
- Confident in making data-led decisions and using sound business judgment
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Project management to develop detailed joint business plans with our largest Mid-Market partners and consistently deliver above expectations
- Strong executive presence and communication skills (verbal and written)
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
