Senior Commercial Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

 About you:  

We’re looking for someone with strong business acumen and a customer-first mindset. You’ll be confident presenting to all levels, including C-suite, and comfortable leading teams to deliver commercial outcomes. You understand how to manage and grow pipeline, use data to find new opportunities, and have a knack for solving problems and improving customer adoption. You’ll be proactive, collaborative, and focused on delivering value to our customers.

Day-to-day, you will:  

•    Collaborate with leadership teams and Board Members across Access, attending regular meetings and leading commercial initiatives that support adoption and strategic goals
•    Own commercial targets and drive opportunities that support both Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
•    Launch, manage and report on adoption-focused projects that boost divisional performance
•    Work cross-functionally with Sales, Marketing and Customer Success to develop and deliver impactful programmes
•    Present confidently to internal and external stakeholders, including large groups in person and online
•    Communicate clearly and persuasively, whether briefing internal teams, reporting on progress, or engaging with customers
•    Meet regularly with customers both digitally and face-to-face, identifying improvements in adoption reporting and driving stronger outcomes
•    Provide accurate forecasts (within a 5% tolerance) and clearly communicate data requirements to wider data teams to support commercial goals  

Your skills and experiences might also include:   

•    Driving sales and marketing initiatives that support both NRR and GRR
•    Understanding and leveraging adoption reporting to support engagement and growth
•    Communicating customer needs clearly and translating them into software and service solutions
•    Building strong relationships and resolving issues with confidence and diplomacy
•    Drafting clear, effective agreements for customers and internal teams
•    Staying up to date with SaaS, cloud technologies, and data retention requirements
•    Working well under pressure with a positive attitude and strong attention to detail
•    Analysing large data sets and using tools like Microsoft Excel
•    A full UK driving license

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.