Job Description
Grade UE08: £50,253 - £61,759 per annum
User Services Directorate / Information Services Group
Full-time: 35 hours per week
Open ended: permanent
We are seeking a dynamic and experienced Endpoint Management Solution Architect who is ready for a new and exciting challenge.
The Opportunity
We are looking for a knowledgeable, pro-active and well-rounded solution architect with experience of delivering services at scale to complex IT environments. The successful candidate will be leading and contributing to projects delivering the Supported Desktop Service at the University of Edinburgh.
The Supported Desktop is a core service for all staff and students at the University of Edinburgh who use software applications on their personal computers. This currently extends to approximately 20,000 endpoints, providing services to over 15,000 staff and 50,000 students and offers hundreds of managed applications for use in teaching and learning. The post-holder will provide technical leadership and coordinate the work of other team members on technical development projects which benefit the entire University population.
To be successful in this role, you will have expert knowledge of Windows operating system, Microsoft Configuration Manager (SCCM/MECM or Intune), be familiar with service management frameworks like ITIL and have substantial experience in providing an IT services in a large organisation.
You will have significant exposure to working with senior decision makers to ensure the effective delivery of services, and be comfortable communicating to colleagues and stakeholders at all levels.
Your Skills And Attributes For Success
- Experience of providing high- level technical support
- Experience in large-scale endpoint administration
- Proven ability to accurately assess risks and provide advice to colleagues at all levels
- Proven ability to influence change and to lead, manage, and motivate others
- Experience of working with senior decision makers and decision-making processes
- Evidence of excellent organisational skills, written and oral communication skills, and inter-personal relationship development.
Important Information For Applicants
Please note: All applicants are required to include a cover letter or personal statement detailing why they feel they would be a good fit for this post.
The University of Edinburgh is a vibrant campus-based university so the post-holder will be expected to work on-site regularly; The Desktop Service Section is currently operating in a hybrid capacity with a 2:3 ratio of in-office and remote home-working. This is subject to change in line with Scottish Government guidance and University policy.
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here for a copy of the full job description
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits
pension scheme , staff discounts,
family friendly initiatives , flexible working and much more. Access our
staff benefits page for further information and use our
reward calculator to find out the total value of pay and benefits provided.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our
right to work webpages (opens new browser tab).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is
20th August 2025.
Interviews will be held week beginning
25 August 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:
- Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
- Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
- Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
- IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.
- Relationship Management, responsible for maintaining an ongoing level of engagement between the University community and Information Services Group (ISG) on all IT services with regular liaison and review with each of the Schools/Units.
For further information about the User Services Division visit the User Services Division webpages (Opens new browser tab).
