Senior Content Designer

We’re looking for a motivated and experienced Senior Content Designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.

You’ll be ideal for this role if you:

• are passionate about finding the right content solutions to meet users’ needs using research, data, and empathy

• have extensive experience of bringing clarity, consistency and usability to the overall product experience

• are dedicated to designing product experiences that are helpful and human

What you’ll do

• Design thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions – from how user and AI-generated content shows up in the shopping experience to how customers engage with our products

• Apply solid information architecture methods (such as content modelling and mapping) and UI frameworks to design content solutions that scale

• Audit, analyse, structure, create and present compelling UX content throughout the product experience

• Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience

• Apply a holistic, customer-focussed approach to creating a cohesive content strategy that fits with the overall traveler shopping journey

• use both qualitative and quantitative insights and business analytics to drive content insights and solutions • partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content