Ipswich, UK
The successful applicant will join the UK & Lloyd’s Credit Control Team at a particularly exciting team. Joining an established, highly performing team, the candidate will provide operational support to the Assistant Credit Control manager on the bureau side of the business to allow for the increased scope (and criticality) of the reporting manager’s role. The candidate will be expected to lead by example, demonstrate resilience and a drive to improve processes and metric performance and to support the less experienced members of the team to reduce the burden on the Assistant Credit Control Manager
Initially, the role will include supporting several high-profile projects and, from 01.01.26, the individual will also assume responsibility for Aviation credit control. This is a key appointment within the team and will mirror the organisational chart already established for the company side of the business.
You will be based in our newly refurbished Ipswich office and will be part of the smart working initiative, offering a hybrid way of working, combining both remote and office working.
What You’ll Be DOING
What will your essential responsibilities include?
- Delivering effective, robust credit control (on the Aviation book of business) with consideration of both commercial (Broker) and Underwriting relationships
- Demonstrate full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on (overdue premium receivables and unallocated cash) metrics
- Provide clear, concise commentary evidencing actions performed for monthly reporting packs and at scheduled debt reviews performed by the individual’s line manager
- Adhere to target operating model (credit control service offering) and associated procedures. Following stipulated steps, selecting the applicable method of broker contact and effective escalation to line manager
- Assume responsibility got day-to-day operations bweeeen AXA XL and designated broker(s) including monthly reconciliation, query management and escalation of material, overdue premiums
- Contribute to the presentation and delivery of effective underwriting reporting packs, evidencing actions performed and highlighting cases requiring Underwriter intervention / support
- Effective liaison with AXA XL colleagues in Enterprise Shared Service locations, encouraging knowledge and skill-sharing and ensuring prompt resolution of any unallocated cash-related queries
- Embrace the drive for continuous improvement and technological development. Ensure competence across all accounting platforms utilized by the UK&L Credit Control Team and DXC portals (Insurer’s Market Repository, Lloyd’s Insurance Portal, LPC and Lloyd’s Account Enquiry)
Additional (Senior) Responsibilities
- Act as a Subject Matter Expert for Premium Accounting System (theFrame). Provide guidance to colleagues, demonstrate a solutions-based ethos and support functions outside of Credit Control (Operations, Finance, Underwriting etc.)
- Provide support and training of Credit Control Analysts and new hires. Ensure knowledge-share across the team and endeavour to develop team capabilities (mentoring mind-set)
- Support key tasks / projects performed by Assistant Credit Control Manager. Own and manage key project and tasks performed within Operations
- Identify and execute opportunities to improve business practice and processes facilitating capacity release which can be reinvested to drive value-add capabilities
- Act as a role-model in terms of behaviours, personal administration and conduct. Champion adherence to AXA XL’s core values and Navigator Behaviours
You will report to the (Bureau) Assistant Credit Control Manager
What You Will BRING
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Function within and contribute to a productive, results driven and solutions-based team
- Demonstrate the ability to work as part of a team in a demanding environment and contribute towards team motivation / morale
- Analytical approach and the ability to break-down complex queries and apply problem-solving logic to develop pragmatic solutions
- Always Work with attention to detail and concern for accuracy to ensure correct procedures are adhered to with sound decision making applied to drive effective results
- Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously when required
- Forge and maintain excellent, reciprocal relationships with stakeholders across the business and at varying levels
Desired Skills And Abilities
- Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application
- Computer literate - Experience using Microsoft Outlook, Word, PowerPoint and Teams
- Some knowledge / understanding of insurance beneficial however full training will be delivered
- Some knowledge of the bureau mechanics would be beneficial
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
