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Senior Customer Analyst - CDM
Location: London
Salary: Up to £70,000 + discretionary bonus
Benefits: Pension up to 12% (8% employee contribution)
We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty, retention, and acquisition.
What You'll Do:
Analyse customer behaviour across the lifecycle using SQL and modern analytics tools.
Deliver actionable insights through dashboards and storytelling (Tableau/Looker).
Run and evaluate A/B and multivariate tests to inform marketing and growth strategies.
Support growth targets by identifying opportunities to move customers through lifecycle stages.
Collaborate with marketing and senior stakeholders to influence customer strategy.
What We're Looking For:
Advanced SQL and experience with a dashboarding tool.
Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV.
Desirable: Python for stats analysis, experience designing and running A/B tests.
Experience in e-commerce or tech environments with modern data stacks is a plus.
Find out more and apply via the link below.