Closing Date
25/08/2025
Job Title: Senior Customer Communications & Campaigns Manager
Location: Durrington, Worthing (2 days onsite, 3 days WFH)
Contract Type: Perm
Hours: 37
Salary: Competitive
Job Overview
Southern Water is seeking an experienced and strategic
Senior Communications & Campaigns Manager to join our Marketing and Brand team. Reporting to the Head of Marketing & Brand, you will establish and lead a new Customer Communications and Campaigns team dedicated to delivering a cohesive, insight-led strategy.
You will develop and implement multi-channel marketing campaigns that align with key business priorities, enhance Southern Water’s reputation, and educate customers. A key focus will be supporting reputation recovery efforts in Hastings following a serious incident through targeted, collaborative campaigns.
Your role will include responsibility for customer communications, including email newsletters and service comms. This includes overseeing the communications plan for key customer journeys ensuring that all activity works together to deliver a joined-up outcome for customers. Your role will involve managing internal and external stakeholder relationships, leading agency partnerships, overseeing campaign budgets, and driving measurement and analytics to ensure continuous improvement and return on investment. This is a unique opportunity to influence perception at a pivotal time for the water industry and lead a dynamic team committed to positive change.
About You
You are a proactive communications and marketing leader with a proven track record in developing innovative, data-driven campaigns that deliver measurable results. You thrive managing and inspiring high-performing teams, and you excel at stakeholder engagement across diverse internal and external audiences.
You are highly organised, skilled in juggling multiple projects to tight deadlines within a fast-paced and challenging sector. Your communication skills are excellent, both written and verbal, and you bring a problem-solving mindset with the ability to challenge creatively and constructively.
Skills & Competencies
- Excellent people management and leadership skills to build and develop a high-performing team
- Strong stakeholder management (internal and external)
- Proven ability to create highly creative, insight-driven marketing campaigns
- Experienced in project management, including managing budgets and meeting deadlines
- Proactive problem solver who anticipates and resolves challenges
- Outstanding verbal and written communication skills
Knowledge & Qualifications
- Expertise in planning, executing, and overseeing multiple marketing projects and campaigns
- Ability to analyse campaign metrics, track performance, and make data-driven decisions
- Skilled in developing innovative and integrated marketing campaigns
- Experienced in managing key stakeholder relationships across internal teams and external agencies
- Strong budget management experience
- Recognised marketing qualification (e.g., CIM or equivalent) preferred
Additional Requirements
- Ability to work effectively in a fast-paced, challenging sector
- Capable of managing multiple priorities and tight deadlines with resilience and flexibility
Package
This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home.
We are offering a competitive salary depending on skills and experience as well as other benefits including:
- Generous pension up to 11% company contribution
- 25 days annual leave
- Life assurance equal to 4x salary
- Salary sacrifice electric car scheme (after 6 months service)
- Health Cash Plan
- Full funded eye tests
- Two paid volunteering days a year
- Occupational health service
- Discounts with over 800 popular retailers
- Digital GP service
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- Cycle to work scheme
- Private Medical Insurance (Senior Levels Only)
Join our Marketing and Brand team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement
Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.
All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
