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At L'Oréal, a Senior Customer Supply Chain Manager manages the collaborative relationship with our key strategic Omni-Retail accounts. This involves both the management of the day-to-day relationship from order through to delivery, whilst also taking on strategic projects to improve our ways of working and relationship with our customers.
You are the face of L'Oréal, but also the voice of the customer, ensuring we provide a service offering aligned to our customers’ needs. You are passionate about product availability and will stop at nothing to ensure we have product on shelf, exactly when our consumers need it!
A DAY IN THE LIFE
You’ll be joining the L’Oréal LUXE Customer Supply Chain Team, reporting to the Head of Customer Supply Chain.
A L'Oréal Senior Customer Supply Chain Manager’s Day is a whirlwind of activity. Your role sits at the heart of L'Oréal, bridging the gap between the planning teams (launch, supply, demand), commercial squads and wider functions. You’ll need to be able to network and work effectively with many stakeholders at all levels of the organisation.
Your role is anything but ordinary. Imagine starting your day in a strategic roadmap review with one of your biggest customers. It’s your chance to check in on joint KPI performance, such as service rate, order fulfilment, on shelf availability (OSA) and online availability (OLA). You’re challenged on mak
eup and skincare service rates, particularly across B & C class SKUS so you make a note to plan a deep dive with your team later that day. You review key objectives around stock in trade and intake assumptions with a heavy focus on NPD performance planning across the next 3-6 months. You finish with a progress update on green business planning objectives.
Feeling energised you spend the rest of your morning debriefing with the Head of Customer Supply Chain and Supply Chain Director, discussing possible areas for improvement.
Early afternoon, you have a planned call with the operations team based in our distribution centre, you discuss any operational challenges and carrier performance.
By mid-afternoon, you check in with your team, supporting where necessary across a wide variety of order to delivery queries. You help to prioritise workload. You brief the team to deep dive into service rate on B & C class SKUs from earlier that day.
It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.
Who You Are
You have experience of developing and managing relationships, with a past record of engaging and influencing internal and external stakeholders.
You demonstrate strong leadership skills and the ability to drive a successful team.
You have expert supply chain knowledge / experience including excellent understanding of key supply chain functions including customer requirements, physical distribution, cost to serve and stock in trade.
You have customer facing experience, with the ability to engage and influence our customers towards the execution of best practice, whilst building a collaborative customer relationship.
You have project management experience: excellent organization and prioritization skills – able to work effectively to deadlines. With authority to lead change and engage stakeholders at all levels of the business.
You have problem solving skills: Able to solve problems effectively and look for alternative solutions when challenged, whilst able to communicate new methods to others.
You have excellent communication skills and can effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomi
c status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
