Senior Customer Value Manager - 12 month FTC

General information

Job Title: Senior Customer Value Manager - 12 month FTC

Ref #: 9377

Location: Edinburgh

Department: BAR - Help Me Spend & Save

Business Area: Help Me Spend & Save

Working time: Full-Time

Date Published: 20-08-2025

Serving our customers, communities, and planet a little better every day.

Salary – Up to £90,000 + annual bonus & benefits

Location – Edinburgh – 12 Month FTC

Office Attendance - Our roles are hybrid. However, you should be able to travel to our Edinburgh office 2-3 days for this position.

Closing Date – Applications close 29th August at 5pm

A chance to thrive: We’re looking for a Senior Customer Value Manager to join our Savings team at Tesco Bank, part of Barclays Bank UK Plc.

This role reports to our Head of Proposition for Savings supporting the development of new and existing savings products to support the growth of our business and deliver exceptional customer experiences.

You’ll be working as the leader of a Product team, working closely with colleagues in Technology and Commercial to deliver improvements within our digital and online proposition to take our customer journeys to the next level.

What you’ll be doing:

• You will play a pivotal role shaping the direction of what we will deliver, working with stakeholders to understand strategic priorities and how we develop the backlog of work for our team.
• Working with our commercial teams to agree the objectives for business and developing solutions with the product teams that will delight our customers and manage our risks.
• It’s a dynamic role, working in a Trifecta with Solutions Architects and Release Train Engineers to lead the wider product team of engineers, analysts, product owners and design. Our teams are set up to ensure that we deliver change end to end.
• Owning the backlog for our Savings products, working with commercial and customer teams to ensure that our product roadmaps deliver benefits to our customers and meet our regulatory requirements.
• Business case development to ensure that we prioritise work effectively, taking into account our commitments to regulatory change.
  
  

We need you to have:

• Product management experience within financial services, ideally working in a SAFe Agile environment.
• Ability to lead a matrix team of product, design, engineers whilst liaising with commercial teams to ensure customer value.
• Strong stakeholder management skills as this role will include exposure to Leadership Team.
  
  

And if you have any of these, even better:

• Experience in financial services, and Savings, would be preferable.
• Risk management experience.
  
  

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard (Until March 2026). Enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
  
  

Everyone’s welcome: We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that’s right for you. It’s about looking after each other with the same care that we give to our customers.

We’ve created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.