Senior Data Analyst - Customer Services

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

We are seeking a highly skilled and experienced Senior Data Analyst to join our Global Customer Service Data Team. In this high-impact role, you will leverage data to empower stakeholders, shape strategic decisions, and drive meaningful improvements in customer service operations.

This role requires a balance of detail-oriented precision and strategic vision. You will ensure data quality and reliability while keeping a focus on the bigger picture, aligning your work with our long-term goals. Your ability to effectively communicate complex insights to both technical and non-technical stakeholders will be crucial in driving alignment.

With deep expertise in analytics, customer behavior, and industry best practices, you will identify opportunities to optimize processes, implement automation, and introduce advanced analytics solutions.

Location: Hybrid- 3 days a week from our Sunderland office & 2 days working from home

Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs.

Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.

A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish.

Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.

At JET, This Is How We Play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!