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Essential duties and responsibilities
- Supporting MSSQL, MYSQL and Postgres Database platforms. This will include:
- Troubleshooting
- Monitoring
- Optimisation/tuning of system performance
- Database Migration
- Security
- Reporting
- On-Call for fourth-line support 24/ rota7.
- Automation of all support activities including backups, patching, and script deployments.
- Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services.
- Ensure the storage, processing, and quality of customer data
- You will be expected to deliver large-scale data migration and/or modernisation projects
- You’ll support and manage the environments of key strategic customers.
- You'll shadow and mentor other engineers to help them resolve complex support issues
- You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations
- You'll be expected to deliver workshops (either standard or bespoke) to customers
- You'll be able to produce new written technical content for external use by our customers
- You'll be required to present content to a mixed-skilled audience
Teams to collaborate with
- Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
- Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment.
- Finance – contribute to the budget process for portfolio and propositions development
- HR and People – support recruitment and learning and development strategies to develop industry leading product and service offerings.
Position Specifications
Behavioural competencies – organisational and behavioural fit
- You have a positive mindset: you're excited by unfamiliar challenges and learning new things
- You're collaborative, supportive, and love to help others learn
- You believe in shared accountability, celebrating success, and learning from failures
- You’re Enthusiastic and eager to learn a wide variety of technologies
- You keep up to date on new technologies and trends
- Be customer focused and be comfortable talking and communicating to customers.
- Must either be NPPV3 cleared or able to undergo and pass the certification
- UK CRB / DBS cleared.
Critical competencies – technical fit
- MSSQL, MYSQL and Postgres database solutions with up to date certifications
- Experience managing Databases in cloud native environments such as AWS and Azure.
- Good working knowledge of Transact SQL, SSIS, SSAS, SSRS, Security Models and SQL diagnostic tools
- Automating, Monitoring and managing databases and deployments using toolsets
- Working knowledge of Windows and Linux Clustering
