Job Description
AeroCloud: Revolutionizing Airport Operations
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.
We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
Job Requirements
About the Role
The Senior Delivery Manager is the single-threaded owner of delivery risk for any customer engagement that deviates from AeroCloud’s standard off-the-shelf delivery model.
This role exists to ensure that what is sold can be delivered credibly, that delivery risk is surfaced early, and that customers experience clarity and confidence from contract signature through to stable go-live.
This is not a project management role.
It is a senior accountability and decision-making role.
The Senior Delivery Manager engages pre-sales for complex deals, shapes the SOW, stays with the delivery end to end, and hands over only when the customer is stable and ready for Support ownership.
Key Responsibilities
Pre-Sales and SOW Ownership (for non-standard deals)
- Engage with Sales and customers before contract signature when delivery complexity exists
