Senior Digital Identity Manager

Senior Digital Identity Manager

Contract: Full-time, permanent

Team: Corporate – Digital Identity

Office Location: London (1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom), with our European locations considered

The role:

As a Senior Digital Identity Manager, you’ll be at the forefront of building the future of Digital Identity at Fragomen. You’ll shape the roadmap, steer the development of innovation, and champion how we bring Digital Identity to life for our clients. From leading cross-functional implementation efforts to crafting compelling go-to-market strategies, you’ll turn complex ideas into real-world impact. You’ll collaborate with internal teams and global partners to deliver standout digital experiences and play a key role in driving the adoption of new technology that transforms how people and businesses move across borders.

What your day will look like:

• Inform the wallet features and integration roadmap by contributing your understanding of the digital identity market, competitor landscape, reference technical architectures, and business models.
• Lead the implementation and integration of new technology solutions, participating in technical architecture documentation, sprint planning, and feature creation.
• Help drive the go to market strategy and engagement model for how Fragomen shows differentiated value through digital identity frameworks
• Create client facing materials that clearly convey the benefits of digital identity solutions to engage existing clients and generate new client demand for enhanced Fragomen services
• Create internal facing materials that clearly convey key messages and participate in senior-level presentations to drive business objectives.
• Work with external partners to build strategic relationships that ensure the delivery of comprehensive multi-party solutions.
• Collaborate with cross-functional teams to support technology projects and initiatives.
• Stay up to date on emerging technologies, with a primary focus on digital identity and verifiable credentials.

The team:

We’re a dynamic team at the forefront of Fragomen’s digital transformation. Focused on delivering meaningful impact through new Digital Identity innovation, we operate with high visibility and direct engagement from partners and senior leadership. This is not a siloed function role, you will collaborate daily with cross-functional teams, consultants, and contractors across multiple time zones, ensuring constant variety and learning. The environment is fast-paced and energetic, where adaptability, ownership, and clear communication are key. If you thrive in a setting where no two days are the same and where your contributions are seen and valued, this is the team for you.

Why Join our Team:

At Fragomen, you’ll join a forward-thinking team that’s redefining how Digital Identity will power the future of global mobility. We operate at the intersection of law, technology, and innovation. Here is where your ideas can shape industry standards and make a real difference in people’s lives. You’ll work alongside collaborative, mission-driven professionals who are passionate about impact, and you'll have the freedom and support to lead bold, meaningful work on a global scale.

What we are looking for:

Essential criteria:

• Significant experience in professional services or consulting with exposure to supporting internal and external stakeholders in strategy and technology functions.
• Experience in developing or driving programs for digital identity, blockchain, verifiable credentials initiatives.
• Proven understanding of IT systems, technical architectures, system integration constructs, and development lifecycles.
• Exposure to go to market or sales function with the ability to formulate strategies to drive client engagement.
• Strong visual, verbal, and written communication skills for both technical and non-technical audiences.
• Ability to deal with ambiguity and adapt quickly to new technology and processes.
• Problem-solving skills with technical proficiency and strategic thinking.

Preferred criteria:

• Familiarity with programming languages (e.g., Python, SQL) or project management tools (e.g., Jira, Trello).
• Knowledge of the immigration industry.

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.