gration of potential acquisitions and ensures operational efficiency, innovation and alignment.
Reporting to the Group VP & GM, Global Services, and working closely with VP & MD EMEA, the Senior Director is responsible for operational performance across Service Engineering, Technical Support, Technical Writing, Training, Business Systems, Contract Administration, & Business Intelligence. Key responsibilities include:
They will be the EMEA liaison to the US and the service operations lead responsible for the development of an aligned EMEA roadmap, design and implementation of Operational Excellence (OE) initiatives to create, manage, and deliver technical service content and back-office support for all services lines within the EMEA Commercial Ops organization.
They will be a champion to effectively achieve buy-in and adoption of new transformative processes and service offerings by partnering with country leaders and service leaders to identify, design, and implement standardized and innovative best practices across Global Services.
Duties
Strategy & Change Management:
In alignment with Global Services’ strategy, formulate and implement the EMEA OE strategic roadmap for assigned functions. Effectively execute the end-to-end process of creating, managing, and delivering technical service content and validation, learning, technical/engineering support, contract administration, business systems and tools, business intelligence, LEAN, compliance, workforce planning, and marketing programs for the EMEA Service businesses (direct and dealers).
- Collaborate with country leaders and their service directors to design global solutions while supporting local requirements.
