Senior Engineer

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Role Overview

We are seeking a highly skilled Senior Specialist Engineer to join our Radio & Security Services team. This role is critical in delivering advanced technical expertise across a range of complex IT and security solutions, including networking, servers, CCTV, access control, and asset management systems.

Location: London Heathrow (LHR) with potential travel to other UK sites

Full Time Contract: 5 Months

Key Responsibilities

Field & Customer Engagement

• Attend customer sites to perform installations, repairs, upgrades, and system optimization.
• Provide subject matter expertise (SME) across complex Cisco WAN/LAN, servers, storage, and voice solutions.

Security Systems Support (RSS Team Scope)

• Maintain and support enterprise CCTV systems (NiceVision, Bosch Video Management) across BA campuses and UK sites.
• Support and administer the Access Control system (AC2000 Airport Edition), including 2000+ hardware assets.
• Manage and maintain the Traka Asset Management system, covering lockers, key cabinets, and 4000+ users.

Incident & Service Management

• Triage and manage incident queues in ServiceNow, ensuring SLA adherence (typically 4-hour response).
• Act as change approver for airport-related changes impacting CCTV, Access Control, or Asset Management systems.
• Liaise with onsite engineering and CLIENT technical teams to ensure smooth resolution of incidents and changes.

Stakeholder & Vendor Engagement

• Build and maintain trusted relationships with BA/IAG stakeholders, security teams, and partner vendors.
• Provide technical documentation, status reports, and recommendations to customers and management.

Essential Skills & Experience

• Proven experience in a Senior Specialist/L3 Engineer role with focus on complex network and security systems.
• Strong hands-on expertise in: Cisco WAN/LAN solutions (configurable and complex builds)
• Servers and Storage solutions, Large-scale voice solutions (Nortel, Mitel, Avaya, CS1000, ISDX, Meridian)
• Unified testing and troubleshooting methods
• Working knowledge of: CCTV systems (Nice Vision, Bosch Video Management)
• Access Control systems (AC2000 Airport Edition or equivalent)
• Experience with ServiceNow or similar ITSM platforms.

Desirable Skills

• Project management experience in IT/security-related projects.
• Previous exposure to airport or aviation security systems.
• Vendor and third-party management experience.
• Relevant certifications (Cisco CCNP/CCIE, Microsoft, Mitel/Avaya, or equivalent).

Other Details

• Work Environment: Predominantly based at LHR campus with site visits across the UK as required.
• Hours: Standard business hours with flexibility for occasional out-of-hours work (e.g. airport changes after last flights).
• Clearance: Must be eligible to obtain relevant airport/security clearances.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.