Senior Engineer

Job Opportunity: Senior Specialist Engineer at AVASO Technology

Location: London Area, United Kingdom.

Employment Type: Full-Time

Experience: 3+ years

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Senior Specialist Engineer to join our team in London Area, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Purpose

We are seeking a highly skilled Senior Specialist Engineer to join our Radio & Security Services (RSS) team. This role is critical in delivering advanced technical expertise across a range of complex IT and security solutions, including networking, servers, CCTV, access control, and asset management systems.

The successful candidate will work both independently and collaboratively on customer premises, ensuring solutions are installed, optimised, supported, and continuously improved. This is a hands-on, customer-facing position requiring strong technical depth, consultative engagement skills, and the ability to manage incidents and projects with minimal oversight.

Key Responsibilities

Field & Customer Engagement

• Attend customer sites to perform installations, repairs, upgrades, and system optimisation.
• Provide subject matter expertise (SME) across complex Cisco WAN/LAN, servers, storage, and voice solutions.
• Act as a trusted advisor, making recommendations on new solutions and working with sales teams where required.
• Support customer-facing discussions, translating technical challenges into clear business impacts.

Security Systems Support (RSS Team Scope)

• Maintain and support enterprise CCTV systems (NiceVision, Bosch Video Management) across BA campuses and UK sites.
• Support and administer the Access Control system (AC2000 Airport Edition), including 2000+ hardware assets.
• Manage and maintain the Traka Asset Management system, covering lockers, key cabinets, and 4000+ users.
• Ensure proactive monitoring, incident response, user management, system audits, and decommissioning activities.

Incident & Service Management

• Triage and manage incident queues in ServiceNow, ensuring SLA adherence (typically 4-hour response).
• Act as change approver for airport-related changes impacting CCTV, Access Control, or Asset Management systems.
• Liaise with onsite engineering and CLIENT technical teams to ensure smooth resolution of incidents and changes.

Project Management & Delivery

• Engage in end-to-end project delivery: site surveys, scope generation, vendor engagement, quotations, PO processes, and implementation oversight.
• Manage third-party suppliers and vendors, ensuring quality delivery aligned to customer requirements.
• Represent the RSS team in stakeholder meetings, weekly progress updates, and technical reviews.

Stakeholder & Vendor Engagement

• Build and maintain trusted relationships with BA/IAG stakeholders, security teams, and partner vendors.
• Provide technical documentation, status reports, and recommendations to customers and management.

Essential Skills & Experience

• Proven experience in a Senior Specialist/L3 Engineer role with focus on complex network and security systems.
• Strong hands-on expertise in:
• Cisco WAN/LAN solutions (configurable and complex builds)
• Servers and Storage solutions
• Large-scale voice solutions (Nortel, Mitel, Avaya, CS1000, ISDX, Meridian)
• Unified testing and troubleshooting methods
• Working knowledge of:
• CCTV systems (NiceVision, Bosch Video Management)
• Access Control systems (AC2000 Airport Edition or equivalent)
• Asset Management systems (Traka or similar)
• Experience with ServiceNow or similar ITSM platforms.
• Strong problem-solving and consultative skills; able to work independently with minimal supervision.
• Excellent written and verbal communication, capable of engaging with technical and non-technical stakeholders.

Desirable Skills

• Project management experience in IT/security-related projects.
• Previous exposure to airport or aviation security systems.
• Vendor and third-party management experience.
• Relevant certifications (Cisco CCNP/CCIE, Microsoft, Mitel/Avaya, or equivalent).

Other Details

• Work Environment: Predominantly based at LHR campus with site visits across the UK as required.
• Hours: Standard business hours with flexibility for occasional out-of-hours work (e.g. airport changes after last flights).
• Clearance: Must be eligible to obtain relevant airport/security clearances.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [email protected] or [email protected]

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.