Senior Engineer Technical Support – Routing & Switching (Location - UK Remote)
Company
Location
United Kingdom
Posted At
7/17/2025
Advertise with us by contacting: [email protected]
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Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Applicants must have the right to work in the UK. Visa sponsorship is not available.
How You Will Contribute
As a Senior Technical Support Engineer, you’ll work at the front line of network problem-solving, owning the resolution of complex issues raised by customers and filed teams. You’ll collaborate with R&D and engineering groups (Field Support, PLMS, Product Architects, etc.) to troubleshoot, test, and improve network products, ensuring reliable performance across:
The Must Haves
To succeed in this role, candidates must have:
Preferred or additional qualifications that will set you apart:
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Applicants must have the right to work in the UK. Visa sponsorship is not available.
How You Will Contribute
As a Senior Technical Support Engineer, you’ll work at the front line of network problem-solving, owning the resolution of complex issues raised by customers and filed teams. You’ll collaborate with R&D and engineering groups (Field Support, PLMS, Product Architects, etc.) to troubleshoot, test, and improve network products, ensuring reliable performance across:
- Software-Defined Networking (SDN)
- Network Function Virtualization (NFV)
- vRouters / vSwitches
- Core and edge routers & switches
- Container-based and microservices architectures
The Must Haves
To succeed in this role, candidates must have:
- A degree in Computer Science or equivalent experience.
- Proven experience in:
- Routing, Switching, SDN/NFV or 5G technologies
- Automated testing tools — Python preferred
- Ethernet, MPLS, IP Routing (BGP, IS-IS, OSPF) RSVP-TE, NFV
- Strong troubleshooting expertise in production network environments
- Effective communication skills in written and verbal English.
Preferred or additional qualifications that will set you apart:
- Exposure to
- L3VPN, L2VPN, EVPN, Segment Routing.
- NFV architecture, Docker containers, Virtual Network Functions (VNF), Virtual Switches (OVS)
- Software function chaining, hypervisors
- Test equipment like Ixia, Spirent
- Hands-on work with Juniper/Cisco products
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Advertise with us by contacting: [email protected]
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