Company Description
Who are we?
We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.
Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.
Job Description
Location: Kidderminster
Salary range: £35,000 - £45,000
Are you a proactive IT professional with a passion for device management and customer excellence? Wavenet is looking for an experienced
End User Device Management (EUDM) Engineer to join our growing team. In this role, you’ll be at the heart of managing and maintaining end user devices across a variety of customer estates using Wavenet’s cutting-edge toolsets.
If you're driven by technical excellence, enjoy working closely with customers, and thrive in a fast-paced environment—this is the role for you!
Key Responsibilities
As an EUDM Engineer, your role will include (but not be limited to):
- Managing deployment and maintenance of Windows Updates, OOB patches, applications, BIOS updates, and OSD tasks via our EUDM toolsets.
- Working closely with customers to test and document software deployments, ensuring a smooth change management process.
- Supporting and monitoring existing deployments, taking corrective action as needed to ensure performance and compliance.
- Becoming a trusted advisor to clients, offering mentorship and occasionally leading presentations or briefings.
- Delivering excellent service that enhances Wavenet’s CSAT and NPS scores by ensuring a top-tier customer experience.
- Producing detailed customer-facing compliance reports for various deployments.
- Collaborating on continual service improvements (CSI) to streamline operations and enhance frontline team support.
- Creating, updating, and sharing process documentation to improve knowledge sharing across teams.
- Supporting Wavenet’s vendor partnership accreditation through ongoing personal development and certification.
Qualifications
What We’re Looking For
- 2+ years’ experience with SCCM/ConfigMgr and OS deployments.
- Familiar with 3rd party update tools (Patch My PC, Dell, Lenovo, HP).
- Solid knowledge of AD, Group Policy, DNS, DHCP.
- Strong in incident, problem, and change management.
- Skilled in using remote support tools and generating compliance reports.
- Clear communicator with strong documentation skills.
- Client-focused, proactive, and well-organised.
- A team player who shares knowledge and drives improvement.
- SC clearance or eligible to obtain it.
Desirable
- Certifications (Microsoft, Dell, HP, etc.)
- Experience with Intune, MECM, or similar tools
- Understanding of ITIL, SLAs/OLAs/KPIs
- Able to deliver small-scale tech projects
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
