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JOB DESCRIPTION / PURPOSE:
The Senior Facilities Manager will be responsible for the overall operations and maintenance of assigned facilities. Provide guidance, training, and support to ensure that direct reports are carrying out their responsibilities in a manner consistent with high-quality maintenance and economical operations. Providing excellent customer service to building occupiers at all times. In addition, liaison with landlords, customers and client.
ESSENTIAL DUTIES:
- Responsible for the overall operations and financial success of the facility in accordance with company and client policies, procedures and standards
- Manage all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction
- Supervise Facilities Management staff and supply chain vendors where applicable
- Monitor contractors’ performance ensuring that KPI’s, local services and processes are in line with agreed Real Estate practices and contractual requirements
- Assist in developing annual operating budget, and quarterly reforecast budgets, and provide monthly variance report explanations
- Produce Monthly Operating Report on Facility highlights
- Assist in preparing capital plan for building systems, structure, parking, grounds, etc.
- Establish and administer actual pass-through expenses, requesting and/or approving purchase orders as needed
- Review vendor invoices for input into accounts receivable/payable system
- Prepare financial reports to agreed schedule and as and when requested
- Undertake site inspections on a regular basis to identify issues and ensure timely closure, including input and tracking into CMMS system
- Ensure optimal functioning of building systems (HVAC, Fire protection equipment, lifts, etc.)
- Obtain and upload monthly energy and environmental data to client’s Environmental platform
- Ensure compliance with local environmental, health & safety legislation, and company policies
- Coordinate and manage insurance and service contract requirements and associated vendors, and ensure data tracking remains current
- Participate in project and property management when needed in accordance with contractual guidelines, including assisting Project team with moves, office relocation, construction and management of capital improvements
- Ensure proper staff training for both technical and personal growth where applicable
- Participate in the development of scopes of work for Facility/Real Estate vendors and goods as required
- Responsible for Facilities Management/Real Estate related area data, including accuracy and reporting of same
- Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address necessary issues to keep unsatisfactory performance, disruptions, and discontent to a minimum. Maintain effective two-way communications between you and your staff and the client
- Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management
- Ensure usage of FM Helpdesk
- Perform scheduled audits/inspections of client’s space to identify any environmental, health or safety hazards which may impair the health of the client’s or NMRK employees and vendors, notifies management of issues for action and resolution
- Knowledge of current environmental and safety regulatory requirements such as those administered by the local Safety & Health Administration, Fire Protection, Environmental, Disability and other governmental agency’s as required by site activities and needs
- Monitor scheduled maintenance and testing of all life safety equipment, by building maintenance, per local regulations and other requirements
- As required by site activities for assigned locations, assist in implementing the NMRK safety program, which includes training in general safety, confined space entry, control of hazardous energy, etc.
- Maintain client’s environmental, health & safety checklists and material safety data sheet program. Notifies manager of discrepancies
- May participate in annual site inspection with client’s insurance carrier and provide follow-ups and response in a timely manner
- Liaison with Landlord or Property Manager to ensure lease obligations and services are delivered per lease language
- Undertake other facilities and real estate related tasks that may arise from time to time at the direction of the Regional Facility Manager
- Travel to assigned locations is required, and may require out of country travel
SKILLS, EDUCATION & EXPERIENCE:
- Bachelor’s degree and/or relevant professional certification
- Facilities management and building operations experience
- Fluent in written and verbal English
- Excellent communication, written and organizational skills
- Strong ability to multi-task
- Strong leadership and team building abilities
WHAT WE OFFER:
- Fast paced working environment
- Entrepreneurial and supportive team
- Competitive salary
- Discretionary Bonus
NOTE:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
