Senior Facilities Manager - London West End (CL2)

Newmark Group, Inc. (Nasdaq: NMRK) is a global leader in commercial real estate, delivering cutting-edge property and advisory services across every stage of the real estate lifecycle. With a rapidly growing presence in EMEA, Newmark is known for innovation, integrity, and excellence in service delivery.

As part of our strategic expansion in London, we are seeking an experienced Senior Facilities Manager to oversee the operational delivery and strategic development of facilities management services across a portfolio of prestigious commercial properties.

The Senior Facilities Manager will take full ownership of facilities operations across multiple sites or a large-scale property, ensuring exceptional service delivery, compliance, and client satisfaction. This leadership role requires a combination of technical expertise, financial acumen, team management, and client-facing communication.

• Lead and manage the delivery of hard and soft FM services across assigned sites or portfolios.

• Develop and manage budgets, forecasts, and reporting; oversee procurement and cost control.

• Ensure all facilities services are compliant with statutory regulations, including health & safety, fire safety, and environmental standards.

• Build and maintain strong client and occupier relationships, acting as a trusted advisor and primary point of contact.

• Manage vendor contracts, service level agreements (SLAs), and performance reviews.

• Conduct regular site inspections, audits, and risk assessments; drive continuous improvement initiatives.

• Lead and develop onsite facilities teams or external contractors to ensure high performance.

• Support strategic planning for building lifecycle, capital projects, and sustainability initiatives.

• Provide guidance on space planning, business continuity, and emergency response procedures

Qualifications & Experience:

Proven experience managing budgets, contracts, and multi-site operations.

In-depth knowledge of UK building regulations, health & safety legislation, and compliance requirements.

Strong leadership, problem-solving, and interpersonal skills.

Proficient in CAFM systems, Microsoft Office, and reporting tools.

Professional certifications such as IOSH, NEBOSH, or IWFM Level 5+ are highly desirable.

Experience working in a client-facing environment with high expectations for service delivery.