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Implementation Manager (Enterprise):
About the job:We’re looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations: www.kolleno.com
Do you…
- enjoy dissecting complex enterprise systems to figure out how they actually work?
- get a kick out of making clunky ERP setups play nicely with modern platforms?
- take pride in delivering onboarding experiences that just… work?
- love bringing clarity to chaos in cross-functional environments?
Are you…
- a strong communicator who can speak both “engineering” and “CFO”?
- able to understand the big picture while diving into the technical details?
- comfortable leading onboarding projects from kickoff to delivery?
- someone who thrives in client-facing, solution-oriented roles?
Here’s what makes our work differentWe’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.
You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works – not how they say they work.
Your Role as Project LeadY
ou’ll be the owner and driver of multiple large-scale onboarding projects. You’ll operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress and most importantly, getting customers live as quickly and smoothly as possible. You’ll be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.Y
ou’ll join a team that values...A
- Customer first approach. D
- eep understanding of customer systems and workflowsC
- lear, honest communication (internally and externally)C
- onsistent, high-quality onboarding deliveryL
- ong-term thinking, not duct-tape fixesC
- ustomer empathy with strong technical depthY
our Day-to-DayW
- ork closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processesG
- ather and map technical requirements, including custom fields, data flows, and integration logicO
- wn the technical implementation of Kolleno during onboardingC
- ollaborate across Sales,Product, Engineering, and Customer Success to design tailored solutionsD
- evelop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestonesA
- ct as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer baseT
- ranslate customer needs into actionable tasks and ensure smooth delivery of onboardingA
- ssist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutesD
- emonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.P
- articipate in client-facing meetings and communications across various organizational levels, including executives, project leads, and operational teamsE
xperience Required 6- + years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Salesforce Technical ConsultantS
- trong understanding of APIs, data mapping, and integration patternsC
- omfortable in client-facing situations, including with senior stakeholdersA
- bility to interpret business requirements and translate them into technical specsS
- trong organizational skills and a bias toward actionB
- onus: Hands-on experience working with ERPs – especially NetSuite and SAPB
- onus: experience building internal tools or project tracking systemsK
olleno BenefitsWork remotely all of August – escape the city, or just your commuteOffice shuts down for 2 weeks in December – actual downtimeStock options after 12 monthsOffice-based Monday to Thursday, Fridays are flexible – your callThursday = Treat Day: Ben’s Cookies + lunch on us20 days holidaysPerformance bonuses