Senior Infrastructure Engineer
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Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!
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At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.
PMUK is looking for an established Senior Infrastructure Engineer to join the Information Systems Department. The successful candidate will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT management. The position is also responsible for supporting and maintaining the company Infrastructure Services plus general maintenance of all IT-related hardware/software.
WHAT YOU WILL BE DOING
Infrastructure Design & Management: Create and maintain architectural designs for IT infrastructure, including servers, storage, telephony, surveillance systems, networking, and cloud services.
Systems Management: Administer and maintain Windows and Linux server environments, ensuring optimal performance and uptime.
Active Directory Management: Oversee user account management, group policies, and security permissions within Active Directory.
Hardware Troubleshooting: Diagnose and resolve hardware issues for servers, workstations, and peripherals.
Group Policy Configuration: Implement and manage Group Policies to enforce security settings and configurations across the organization.
Architecture Governance: Establish and enforce architecture standards and best practices to ensure consistency and quality across all infrastructure projects in terms of external factors and internal global and regional requirements.
Virtualization (Hyper-V): Manage and maintain Hyper-V virtual environments, including the creation and management of virtual machines.
Performance Monitoring: Utilize monitoring tools to assess system performance and troubleshoot issues proactively.
PC Asset Lifecycle Management. Supplying and installation of hardware, software deployment and distribution.
Procurement: Provide service levels of investigation, quotations, procurement and installation of hardware and software solutions.
Patch Management: Implement patch management processes to keep systems updated and secure against vulnerabilities.
File System Management: Oversee file system configurations and permissions to ensure data security and accessibility.
Technology Evaluation: Assess and recommend new technologies and tools that align with the organization’s goals and objectives.
Remote Desktop Services: Manage and support Remote Desktop Services to facilitate secure remote access for users.
SQL Server Management: Support and maintain SQL Server databases, including performance tuning and backup strategies.
Capacity Planning: Monitor and analyze infrastructure usage and performance, making recommendations for upgrades or changes as necessary.
Collaboration: Work with cross-functional teams, including software development, operations, and security, to ensure infrastructure solutions meet business needs.
Backup and Recovery: Implement and oversee backup solutions, ensuring data integrity and availability.
Disaster Recovery Planning: Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss.
Cloud Integration: Assist with the integration of cloud services and solutions to enhance organizational capabilities.
Network Configuration: Configure and manage network settings, including routing and switching, firewall configuration, to ensure secure and efficient communication.
Documentation: Create and maintain comprehensive documentation of infrastructure designs, configurations, and processes for ISO9001 compliance.
Log Management: Monitor and analyze system logs for security incidents and performance issues.
Compliance / Information Security Management: Ensuring the required levels of security & regulatory compliance are maintained. Including adherence to company rules and notices. Implementing and maintaining ISO27001 accreditation.
License Management: Procurement, assignment of various licenses from application licenses to operating systems.
Service Desk: Provide efficient end user support and identify trends or issues that can be resolved more effectively and provide long term solutions to help end user experiences.
User Support: Provide technical guidance and support to IT teams and end-users regarding infrastructure-related issues.
WHAT WE ARE LOOKING FOR
Degree level qualification in a System or Software Engineering discipline plus 3 years relevant industry experience, or at least 5 years relevant industry experience in a similar role.
Technical:
Solve technical issues, install and maintain systems, ensure security, support MAC/PC, manage network, assist remote work, diagnose faults, handle network architecture, manage antivirus and firewalls, handle DNS/email/web hosting, support Office365, and integrate devices.
Project Management:
Execute small to medium-sized IT projects and distribute authorized software.
Administration and Communication:
Adhere to compliance, conduct requests professionally, prepare documents, perform administrative duties, complete tasks, work extra hours if needed, assist IT management and colleagues, and ensure excellent customer service.
WHAT WE OFFER YOU
Working Hours: 07:45 – 16:30 Monday – Thursday, 07:45 – 13:30 Friday.
- Flexi-time system.
- Company pension contributions of up to 10%.
- Early finish on a Friday.
- Free parking on site.
- Annual leave entitlement of 24 days (+ bank holidays), increasing up to 30 (+ bank holidays) with service.
- Death in service benefit of 4x annual salary.
- Enhanced pay for maternity, paternity, bereavement, adoption, surrogacy, and sickness.
- Fuel card with UK Fuels, providing discounted rates at the pump.
- Employee Assistance Programme.
- Long Service Awards.
- On-site canteen.
- Exclusive 'Staff Sales' site for Panasonic products.
- Training and development opportunities.
- 'Refer a Friend' recruitment scheme.
ABOUT US
Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
Panasonic Manufacturing UK Ltd. (known as PMUK) established itself in Cardiff in 1974 and has prided itself on providing quality products to provide enhanced living for our customers, always making people central to our activities. Focusing on our innovative electronics technology, we strive to provide a wide variety of products, systems, and services in various spaces and areas, such has homes, communities, businesses, and automobiles.
PMUK is currently home to three separate business divisions:
- Home Appliance Division (HAD) focuses on the cooking appliance market and is specifically involved in the design, development, and production of high-quality microwave ovens.
- Mobile Solutions Business Division Europe (MSBD EU) specialises in providing integrated computer solutions, specifically involving configuration of TOUGHBOOK and TOUGHPAD products, docking solutions, and services to match their customers’ full solution requirement. The Panasonic TOUGHBOOK range sets the industry standard for ruggedised laptops and tablets used by automotive, defence, emergency services, forklift, transport and logistics, manufacturing, utilities, and other key markets.
- Panasonic Connect Europe Customer Service Centre (PCOEU-CS) is a repair centre for PCOEU, which provides business products and solutions to help businesses capture, compute, and communicate every piece of visual, voice, and text-based data using a range of broadcasting equipment, interactive displays, and projectors.
Within Panasonic, we are guided by our Basic Business Philosophy. In our efforts to put this Philosophy into practice, our Panasonic Leadership Principles provide a set of behavioural guidelines for each and every employee to follow. Candidates are advised that both the Basic Business Philosophy and the Panasonic Leadership Principles may be part of the interview process.
Please find here more information about Panasonic as an employer.
DIVERSITY, EQUITY AND INCLUSION
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.
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