Senior IT Problem and Major Incident Manager
Company
Location
London, England, United Kingdom
Posted At
7/28/2025
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Description
Description
The Opportunity:
The Senior IT Problem and Major Incident Manager is responsible for managing the lifecycle of problems, ensuring their timely resolution and minimising their impact on the organization. As a complementary function, this role also provides Major Incident Management capability in the UK timezone.
Key responsibilities of the role include:
More information can be found in the job description attached to the role on our careers site
About you:
The successful candidate will have:
We offer you all the things you should expect from an international law firm, some of which include:
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
The Opportunity:
The Senior IT Problem and Major Incident Manager is responsible for managing the lifecycle of problems, ensuring their timely resolution and minimising their impact on the organization. As a complementary function, this role also provides Major Incident Management capability in the UK timezone.
Key responsibilities of the role include:
- Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes.
- Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations.
- Mentor Major Incident Managers.
- Conduct Major Incident Reviews.
- Champion for the problem management practice.
- Prevent recurrence of problems through effective problem management.
More information can be found in the job description attached to the role on our careers site
About you:
The successful candidate will have:
- Experience in the Problem Management practice, 5+ years preferred.
- Experience in Major Incident Management and Critical Situation Management , 7+ years preferred.
- Certified in ITIL 4 Foundation (required).
We offer you all the things you should expect from an international law firm, some of which include:
- competitive remuneration with the flexibility to reward high performance;
- flexible working;
- corporate health plans;
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
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