Senior IT Support Analyst

IT Support Specialist

Location: United Kingdom (Multi-site Support- travel between our UK offices (Weybridge, Chilworth, Maidenhead, Farnborough)

Type: Full-time | Hybrid | Travel required across UK sites

Who We Are

At Synamedia, we’re the unsung heroes powering the next generation of media and entertainment. With 1,700+ employees across 20 countries, we help industry giants like Disney, the NBA, The Olympics, Comcast, and Tata Play deliver world-class video experiences. From live streaming and ad tech to cloud platforms and anti-piracy, we are the backbone of the entertainment revolution.

If you're ready to make an impact and be part of a team that’s shaping the future of how the world watches and connects—let’s do it together.

About the Role

We’re on the lookout for a driven, tech-savvy IT Support Specialist (Tier 2) who’s passionate about solving problems, elevating user experiences, and delivering stellar support to our internal teams across the UK and beyond. This role calls for someone proactive, detail-oriented, and ready to represent IT in front of executives and VIP users, all while managing complex troubleshooting across both Mac and PC environments.

You’ll collaborate with a global team, travel between our UK offices (Weybridge, Chilworth, Maidenhead, Farnborough), and play a vital role in keeping Synamedia connected.

What You’ll Do

• Provide Tier-2 IT support—remote and deskside—for global employees, VIPs, and executives.
• Troubleshoot and resolve issues related to hardware, software, network, printers, conferencing tools, and more.
• Manage tickets via chat, email, and phone with precision and empathy.
• Collaborate with other teams to resolve cross-functional issues and ensure seamless service.
• Create and maintain clear documentation and solutions for recurring technical challenges.
• Handle shipping logistics for remote users.
• Travel regularly across UK sites to provide onsite support and maintain service quality.

What You Bring

• 4+ years in a helpdesk or deskside support role.
• Outstanding customer service and communication skills, especially when working with senior leadership.
• Strong technical knowledge and troubleshooting skills for both Mac and Windows environments.
• Experience with:
• Microsoft Office 365, SharePoint, Active Directory
• PC/Mac hardware & software support
• Basic networking and telephony setups
• Documentation skills (a plus).
• Exposure to Microsoft Azure or AWS (preferred).
• A Bachelor’s Degree is a plus, but not mandatory.

Why Join Us?

At Synamedia, diversity, inclusion, and flexibility are at the heart of how we work. We champion an environment where everyone feels safe to be themselves and thrive.

Here’s what we offer:

• Flexible working arrangements
• Mental health & wellbeing programs
• Diversity & inclusion campaigns (Pride, Cancer Awareness, and more)
• Community events that bring us together—across 20 global offices

Let’s Talk!

If this sounds like your next move, or you have questions or need any adjustments in the application process, don’t hesitate to reach out to our friendly recruitment team.

Let’s power the future of media—together.