Senior IT Support Engineer - C. London

Your skills

Experience resolving problems sitting with the userStrong Customer-centric levels of serviceExcellent time management skillComfortable in a number of deskside technologiesDue to the varied nature of the role, it may be subject to enhanced referencing or vetting

Your tasks

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global and Iconic brand in the Cosmetics & Beauty sector. As a more senior member of the team, you will provide support for the more complex issues, as well as be the go-to for others, as you apply your broad technical and customer skills in a variety of situations. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. Your role is a varied, and will typically include the following: Walk-Up Tech bar support Participation in the On-Call Support Break/Fix activities IMACD IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.