Senior Loyalty and Membership Performance Manager

CompanyFormula Recruitment

LocationLondon Area, United Kingdom

Posted At1/25/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (32.0%).

Occupation Type

Sales related occupations not elsewhere classified.

Occupation Code Skill LevelMedium Skilled - Extending

Sponsorship EligibilityIneligible for Sponsorship

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Description

Senior Loyalty and Membership Performance Manager

London Hybrid

£55,000 - £65,000 + bonus + benefits

We’ve partnered with an established, consumer-facing organisation to hire a skilled Senior Loyalty and Membership Performance Manager into a high-visibility global insights function.

This role sits at the intersection of data, strategy, and customer value, with real influence over how loyalty and membership performance is measured, understood, and optimised at scale.

This is a standout opportunity for a Senior Loyalty and Membership Performance Manager looking to turn complex customer data into clear insight, and using it to shape tangible decisions.

What you’ll be doing as a Senior Loyalty and Membership Performance Manager:

Owning loyalty & membership performance frameworks across multiple markets
Designing dashboards and reporting around engagement, retention and customer lifetime value
Diagnosing performance, identifying growth opportunities, and recommending strategy
Partnering with Loyalty, Finance, Operations, Data and Tech teams to ensure data quality and impact

What we’re looking for:

Bachelor’s degree in business, finance, economics, data analytics, or related field
2–3 years’ experience at a leading consultancy firm or in a performance/analytics/strategy role within a FTSE100 company
Experience in loyalty, membership, customer analytics, strategy or consulting
Strong understanding of CLV, engagement, retention and performance metrics
Advanced capability in BI tools (Power BI preferred), Excel and automated reporting
Confident communicator with a commercial, outcomes-focused mindset

Benefits:

High ownership and senior visibility
Hybrid working in London
Competitive salary, benefits package and long-term progression
Access to wide-ranging employee discounts and perks
Opportunity to shape how a complex, global business understands and grows customer loyalty

This is a rare and exciting opportunity for a Senior Loyalty & Membership Performance Manager who wants their insight to influence strategy, investment, and measurable customer impact within a respected and rapidly growing business.

**Unfortunately, due to the high volume of applications, not all applicants will receive feedback.**