Senior Manager Consulting Services

You Belong Here

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You:

The Senior Manager is responsible for the effective execution of all aspects of client engagements and maintaining strong relationships with senior client personnel. The Senior Manager must have a solid understanding of their client’s business and be able to demonstrate technical competence in their product group and industry.

For this role we require someone with strong capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regime.

The Senior Manager ensures quality and satisfaction on engagements and must be able to clearly articulate the value drivers of our business. The Senior Manager is responsible for developing opportunities both at existing clients and new clients and is responsible for project set up and economics and for ensuring the timely close and billing of projects.

What You Can Expect:

• Manage the delivery of client engagements against Protiviti’s standards for engagement management within the risk and compliance solution, including:
• Managing both Protiviti and client employees.
• Project and programme planning, execution and tracking
• Development and quality assurance of engagement deliverables
• Reporting and presenting to senior client and Protiviti staff on project deliverables status and risk.
• Effectively develop and manage client relationships with senior stakeholders.
• Develop proposals and bid materials for client advisory/ consulting engagements with existing and new clients primarily within the Risk & Compliance team.
• Demonstrate expertise in specific technical areas and/or industries and deliver specific product solutions to clients.
• Develop Protiviti go-to-market propositions and thought leadership including white papers, FAQs and other marketing materials.
• Assist with the development of engagement methodology and procedures some of which will be generic and others more specific, including aspects of regulatory requirements and supervision, operational risk frameworks and assessments, governance issues including enterprise risk management and subject matter internal audit reviews.
• Market and enhance Protiviti’s profile in the Financial Services market through:
• Excellent delivery and client management on engagements
• Development of client opportunities through the identification of new engagement opportunities and leveraging relationships within engagements
• Maintaining client contacts made through the course of the individual’s career.
• Representing Protiviti at conferences and other external events
• Promoting Protiviti’s values and philosophies
• Liaise with other offices globally to leverage existing contacts and provide a considered and consistent approach to the market.
• Contribute to employee development by actively mentoring employees, creating development opportunities, initiating and conducting training.
• Participate in recruiting efforts to support Protiviti business objectives.
• Enhance technical and operational knowledge through coaching from team and industry specific training/ seminars/ forums. Ensure this knowledge is shared with team members.

Do Your Talents Include the Following?

• Strong demonstrated capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regime.
• We do not expect anyone to have experience across all of these risk and compliance areas listed below in totality, but we are looking for individuals who, as above, must have experience of Operational Resilience and then experience of delivering regulatory projects; including but not limited to any of the following areas: consumer duty & conduct risk, governance design & review, compliance monitoring testing, operational risk, risk & controls transformation, process mining, anti-financial crime, lender due diligence, skilled person review and reports (S166).
• Third party risk management knowledge would also be an advantage.
• A first-class track record of client service delivery. Candidates must have a deep understanding of the risks impacting the Financial Services Industry sector.
• Experience developing risk-based frameworks, policies, procedures and checklists that promote best practice above minimum regulatory standards and ability to lead regulatory impact assessments.
• Contributed to the design and implementation of target operating models for an effective Compliance function or regulation-impacted process.
• Prior leadership experience in execution on client engagements and development of senior client relationships.
• Proven background in business development and ability to foster relationships within the business community.
• Strong people skills to interact and motivate teams and foster client relationships.
• Strong track record of employee development through mentoring, creating development opportunities, providing regular constructive feedback, and initiating and conducting training.
• Independent self-starter with capability to operate autonomously when needed.
• Ability to manage engagement risk (including monitoring of costs, managing project timescales and ensuring activities are kept to agreed scope as well as the quality of deliverables).
• Recognised knowledge and experience of one or more segments of the Financial Services Market.
• Excellent written, listening, verbal communication and presentation skills including documentation of findings and recommendations.
• Desirable to have experience in developing and delivering solution offerings / sales channels with Leadership team.
• Useful to have supported the creation of digital use cases or design and implementation of digital tools to enhance operational resilience capabilities, reduce risks and costs, and improve control.
• Beneficial to have some experience delivering internal audit engagements.

Your Educational and Professional Qualifications:

• 8+ years in a related field, (preferably in consulting, professional services, and/or Financial Services) strongly preferred.
• Bachelor’s degree in relevant discipline, 2:2 or equivalent preferred and and/or relevant professional industry certification such as Chartered Institute for Securities & Investment, CFA
• Relevant IT/Resilience qualification or equivalent would be advantageous.
• Proficiency in Microsoft Office applications.

Our Workplace and Employment Process

Protiviti practices a hybrid wording model, which is a combination of working in person with purpose and working remotely and is primarily dependent upon the needs of our client. The ratio of remote to in-person requirements varies by client, project, team, and other business factors. It can sometimes mean more of a full-time presence at our client. This model creates meaningful experiences for our people and our clients while offering a flexible environment. Our people work both in-person in local Protiviti offices and on client sites, which can include local, or UK wide travel based on our projects and client requests and commitments.

Remuneration and Benefits

Starting salaries are competitive and are based on a full-time equivalent schedule. Placement in the salary range is dependent upon experience, skills and geographic work location.

Employees are eligible for medical and dental insurance cover, life assurance, pension scheme and receive up to 25 days holiday per calendar year. Protiviti also recognises up to 10 paid holidays each calendar year and we have additional benefits as part of the Robert Half Enterprise.

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is an Equal Opportunity Employer. We are committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable adjustment in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected].