Senior Manager of Client Success

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

If you are interested in working in a people-centric, global organization, apply below.

As the Senior Manager of Client Success at Atlas, you will lead a global team of Client Success Managers (CSMs) responsible for supporting our core and emerging clients across multiple countries and regions. This role requires a strategic leader who can operate across cultures and time zones, driving global consistency in client experience while allowing for local market nuances. You will oversee the entire post-sale client journey, ensure strong portfolio performance, and partner cross-functionally to improve client satisfaction, retention, and expansion at scale.

Key Responsibilities

Global Leadership & Team Development

• Lead, coach, and develop a high-performing team of CSMs located across different regions, ensuring alignment on KPIs, best practices, and service standards.
• Foster a collaborative, inclusive, and high-accountability team culture that reflects the needs of a global client base.
• Foster a culture of accountability, collaboration, and proactive client engagement across international markets.
• Partner with People Operations on global hiring, onboarding, training, and talent development.

Client Success Strategy & Execution

• Define and implement global client success strategies that align with Atlas’ growth goals, regional priorities, and client expectations.
• Monitor client health and satisfaction across global accounts, ensuring early identification of risk and coaching CSMs on effective resolution strategies.
• Serve as a senior point of escalation for high-value or at-risk accounts, including those in complex or regulated international markets.

Revenue Growth & Expansion Enablement

• Support CSMs in identifying and pursuing upsell, cross-sell, and workforce expansion opportunities within their global accounts.
• Align client success activities with revenue and margin goals, ensuring consistent commercial performance across all regions.
• Support the development of regionally tailored playbooks and campaigns that drive client growth in both mature and emerging markets.
• Ensure alignment between financial performance (margin, revenue) and client success outcomes across the global portfolio.

Client Advocacy & Insights

• Act as a global voice of the client, bringing feedback from multiple regions to internal stakeholders to drive innovation and service improvement.
• Ensure the consistent execution of NPS, satisfaction surveys, and QBRs across regions, translating results into actionable insights.
• Champion client success stories from across the globe and contribute to marketing and brand-building efforts.

Operational Excellence & Reporting

• Drive consistency and scalability in client success processes across global teams, while remaining adaptable to regional nuances.
• Leverage technology and data to manage portfolio health, productivity, and service effectiveness across all markets.
• Deliver executive-level reporting and insights on global client performance, risks, and opportunities.

Qualifications

• 10+ years of experience in client success, account management, or client-facing roles, with 5+ years in a leadership role.
• Deep understanding of the Employer of Record (EOR), HR tech, or global workforce industries strongly preferred.
• Exceptional communication and interpersonal skills, with cultural awareness and the ability to influence across regions.
• Strong business acumen and ability to align client outcomes with financial performance (revenue, margin, retention)
• Comfortable managing teams and clients across multiple time zones using remote collaboration tools.
• Proficient in client success platforms, CRM tools (e.g., Salesforce, HubSpot), and data reporting solutions.
• Passionate about building meaningful client relationships and creating a scalable, world-class client success function.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.

Atlas will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlas’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.

This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.

Atlas will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communication that pretends to be from Atlas from any other email address. Atlas will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas.