Senior Manager, Performance Data Analytics

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. 

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

You will join the Technology Performance team within Global Technology Strategy, Planning and Performance.

Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.

Our purpose is to improve how we deploy, run and adopt technology through data-driven insights.

Our strategy is to:

1. Ensure KPIs are accessible, usable and credible.
2. Deep-dive insights from new and existing datasets.
3. Align on data use and continuous improvement.

For example, developing a novel approach to quantifying the availability of restaurant technology, or measuring the efficacy of new software features; using this to identify opportunities and drive strategic decisions.

Your key accountabilities

Grow the Technology Performance team through creating new insights and driving change:

• Develop bold, coherent, globally aligned strategies that measure and improve the performance of our technology.
• Define appropriate measures/KPIs and support the identification of appropriate data sources.
• Interrogate data, identify insights and build strategies to unlock business value.
• Ensure these strategies are communicated effectively with our partners (internal and external).
• Sharing best practice with Market, Segment and Corporate teams.
• Build data products such as PowerBI/Tableau dashboards and Python/SQL data pipelines and/or act in a product owner capacity with partners to deliver these capabilities.

Success Measures include:

• Creating succinct, impactful and evidence-based insights that drives outcomes
• A measurable improvement in Technology Performance (e.g. restaurant stability and hardware compliance).
• Promote the function and share key insights and results with a variety of internal business stakeholders and broader audiences using data visualization, reporting and dashboard technologies.
• Manage a transparent backlog of work and prioritize competing demands effectively.
• Partner with Market technology teams, and Global engineering, data and architecture teams to support specific project deliverables where necessary.
• Share our best practices with our Global colleagues and importantly, ensure we are identifying and implement best practices already applied elsewhere.

Contributing to our team culture:

• Support the team Director with recruitment, motivation and recognition.
• Identify development opportunities in more junior team members.
• Identify means to create more simplified ways of working for the team by helping more junior team members to better prioritise tasks and say ‘no’ to appropriate activities.
• Provide opportunities for team members to share their knowledge with broader audiences.

About you

Your skills / knowledge:

• Experience answering difficult questions and presenting these insights to senior leaders, to drive change, likely via PowerPoint style presentations.
• Experience building dashboard and reports using PowerBI and/or Tableau. Python knowledge is a plus.
• Experience of driving business and cultural change that delivered defined and pre-determined value/benefits.
• Ability to influence market and global partners to bring them round to your point of view.
• A positive curious mind set, confidence, self-motivation, and logical problem solver.
• Innovative and learning mind-set and is out to provide value for global technology business partners.
• Strong communication skills including prioritizing, problem solving and interpersonal relationship.
• Comfortable with making recommendations to internal and external stakeholders in a global environment.
• Experience in basic change management including but not limited to trainings and workshops.
• Ability to apply a simple approach to complex problem solving.
• Feel comfortable working in a virtual environment where the team is spread over different locations.
• Knowledge of retail and digital technologies is a plus.
  
  

• BSc Degree in a quantitative field such as Statistics, Mathematics, Computer Science or Engineering, or equivalent professional experience
• Significant experience working with large data sets/statistics in real world situations, recognizing insights and communicating these to senior leaders to drive business value.
• Significant technical experience of manipulating, analysing and visualizing data.
• Experience supporting others with delivery of their analytical workload.
• Ability to work as part of an Agile team, communicate progress daily and regularly present at different levels.
• Strong interpersonal skills with proven record in fast paced and quick changing environment.
  
  

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”