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Description
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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is looking for a highly motivated team member to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Renewals organisation.
These programs are important tools in driving revenue growth. The Operation Senior Manager is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success.
The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward.
This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, renewals program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.
Responsibilities
Partner with the EMEA Renewals Leaders to drive Renewals Programs pipeline and ACV
Partner with OU Sales Programs Managers to scale Renewals Programs direct to OUs
Identify and recommend areas of strategic focus for the global sales teams
Propose, create, prioritize, execute, and report on the success of sales programs
Lead multiple complex and strategic projects to support revenue growth
Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations
Provide management with scope, timeline, requirements, benefits, and return on investment for each project
Communicate risk clearly and take the lead in developing resolution strategies
Represent the Renewals team on broader cross-functional projects involving other parts of the business as needed
Desired Skills/Experience
Proven experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields
Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Skills
Ability to structure and transition complex problems to solutions
Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations
Confident communicator with attention to detail, oral, written, and presentation skills
Ability to see the big picture, innovate, and adapt to change
Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools
Get it-done attitude with a strong sense of team spirit
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best
, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form abo
ve and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
