Senior ML Ops Engineer

Job Title: Senior ML Ops Engineer

Location: Bexhill/Leicester/London - Hybrid

Welcome to Hastings Direct

We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers.

Supporting over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.

Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.

From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable.

As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.

Senior ML Ops Engineer

As part of Hasting’s ongoing commitment to Data Science & Modelling to power our growth ambitions, we need experienced people to help us deliver our objectives. This effort has the full support of the business, benefits from a state-of-the-art tech stack and inputs from the entire Pricing, Data and Analytics community at Hastings, and a network of data scientists and machine learning engineers across the Market Pricing team & beyond.

To build upon the foundations and success of our Market Pricing team, we are looking for an experienced individual with strong programming skills and a passion for data to lead the ML Ops team.

This role is key to advancing and maintaining our technical market price models, which are critical to the next phase of our commercial strategy.

The Role

As a Senior ML Ops Engineer in the Market Pricing team, you will be reporting to the Head of Market Pricing, working closely with the Motor and Home Market Modelling teams, stakeholders across all Pricing teams, Data and ML Engineering teams.

You will play a pivotal role in the deployment and maintenance of machine learning models and data science solutions to extract the crucial predictive insight that underpins our pricing strategies and helps maintain our competitive edge. You will provide strategic guidance and tooling to benefit the wider Pricing, Data and Analytics community and support data-driven innovation.

How you will make a difference:

Ability to work cross-functionally with other technical teams 

Interview Process

Recruiter screening call

1st Round – Intro call with Hiring manager

2nd Round – Case study round followed by call with Hiring leader

What We Will Give You

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Benefits:

in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more!

– 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job Posting End Date

28/01/2026