Senior Mortgage Collections Specialist

CompanyOSB Group

LocationChatham, England, United Kingdom

Posted At1/6/2026

UK Visa Sponsorship Analytics

Occupation Type

Finance and investment analysts and advisers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£45,800 (£23.49 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with OSB Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

About the team:

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

What you will be doing:

As Senior Mortgage Collections/Financial Support Specialist, you will be an expert in secure collections, who will have the opportunity to use your expertise to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears.

You will manage a portfolio of complex and high-risk cases, delivering a first-class level of service. This includes fully supporting the needs of vulnerable customers and enabling the progression of appropriate repayment plans to minimise the risk of long-term mortgage arrears, all whilst ensuring positive customer outcomes in every interaction.

Your responsibilities will include …

Effectively undertaking all aspects of providing financial support in terms of the end-to-end arrears management journey

Through effective questioning and listening skills, discuss with customers how and why their account is in arrears

Identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles

Identifying and processing caseloads effectively

Ensuring compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes

Undertake all customer interactions in accordance with the Group's Financial Support Team policies and procedures

Depending on your level of experience Acting as a coach and role model to support the development of less experienced team members within Financial Support

The hours of work will be 35 hours per week with differing working patterns between 0800 - 1800 hours

What's in it for you?

We offer a base salary dependent on experience of between £36,000 - £40,000 and a competitive benefits package including:

Enhanced family-focused benefits
Hybrid-working
Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

Proven track record in providing support to customers experiencing mortgage arrears
Demonstrated proficiency in undertaking complex financial support, litigation and receivership activities is advantageous
Skilled in providing bespoke support to vulnerable customers
Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable

Next steps:

Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers

We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.

Diversity, Equity & Inclusion

Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box.

We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all."

INDHP