Senior Murex Support Specialist

A well-known Investment Bank is seeking a Senior Murex Support Specialist to join their team in London.

Overall Purpose:

As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s
• Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status
• Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.

As part of the GMR IT department, the candidate will have to follow its governance.

Main Responsibilities:

Provide technical solution to the business needs and following best practices and standards. Be the driver for change and promote strategic solutions with the view for building for the long term. Shows Urgency on business related issues and manage business expectations

Main Areas:

• Support the Global Markets, Commodities business in Murex
• Market data (real time contribution, end of day,) for assets
• Risk reporting (strike maps, scenario reporting)
• Reporting for support function (deal valuation, market data)

The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up).

Add value by:

• Helping out with user needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies and IT solutions.
• Analysis, problem solving and escalation.
• Carry out training and skills assessments at regular intervals.
• Follow the branch compliance rules.
• Propose new projects to the business, take lead of support topic, covering notably:
• Innovative solutions
• New business, activities and products
• Opportunities for efficiency improvements
• Operational risk reduction
• Reporting:
• Timely progress updates to direct management as deemed necessary.

Responsible for producing:

High Level Murex documentation including DOI’s (Document of Instructions), for the desk and support teams to follow. Ensure the documentation and product setup and basic system architecture. Maintain confluence page for key design decisions. Follow Agile methodology, experience with Sprints, Kanban Board and alignment with Head Office (Paris), leverage fit for purpose processes with the Paris team.

Responsible for reviewing:

Regular liaison with the squad (Product Owner / Value Stream Owner), Manage and assist in the backlog refinement and prioritisation with Business Manager, Annual review with the Head of GMR IT.

Regular liaison with IT leaders locally and from the Head Office. Be the driver for change and adopt and implement new technologies as per direction from HO (Head of Paris).

Job Requirements:

Key Skills — Mandatory

• Sufficient years of experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with Regards to Front Office, lower version of Murex is a strict no go.
• Experience in Implementing both Linear and non-Linear Products in Murex
• Ability to build out multiple strategies / payoff’s as per business needs
• Strong Exposure on Front Office Module in Murex:

Key skills:

• Simulations
• RM (Risk Matrix)
• Pricing
• Market Data
• Pre-trade – Debug pricing related issues for FO
• Workflows – Exchange exclusive workflows – integrate various exchanges with Murex
• CICD is a must have

Note: above list is not exhaustive, but are Must have’s

• Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
• Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex
• Experience in binary version updates
• Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module
• Past experience / knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem
• Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
• Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage
• Past experience of release validations to ensure the releases into production have been verified
• Multitasking and ability to work on multiple issues within Murex
• Experience with incident, problem, and change management in a production support environment.
• Think Big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
• Knowledge of events setup and lifecycle in Murex
• Ability to debug various issues that are encountered
• Personal skills — required:
• Strong analytical and problem-solving skills.
• Calm under pressure, with a sense of urgency for critical incidents.
• Excellent communicator, able to explain technical issues to non-technical users.
• Team player, willing to share knowledge and support colleagues.
• Proactive, detail-oriented, and committed to continuous improvement.
• Ability to pick up and process information independently and quickly

Additional skills — required:

• Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution
• Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management
• Effective communication skills (business-oriented and technical-oriented)
• Previous experience in working with Banks and FI’s.
• Ability to work in a demanding environment with strong business exposure.
• Ability to work as a team and individually with key information being fed back to the team
• Bachelor’s degree in computer science, Engineering, Finance, or related field.
• Murex certifications or vendor training are a plus.
• Contractual plus flexibility required in order to meet operational requirements and business needs.
• Early starts: 8:00AM is expected
• Standard support hours with flexibility for on-call or extended coverage as needed.