Senior Network Operations Center Engineer

We are currently seeking a Senior Network Engineer to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This is a hybrid role, 3 days a week in the office and 2 WFH. There may be some ad hoc travel to client sites.

This will be achieved by

Support - The NOC Senior Engineer will play a key role in the Problem Management process, whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation.

Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practice activities. Reviewing documentation and working with other teams to ensure customer satisfaction.

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as a mentor using personal development, pushing the team to deliver the strategic requirements of the business.

As a NOC Senior engineer within CAE, you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.

What will you be doing?

• To ensure timely review and ownership of complex and/or ongoing critical incidents and problems
• Review and maintenance of Technical Run Books for solutions and/or customers to enable the rest of the technical teams to provide the service consistently, updating and training where applicable
• To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions, enabling a swifter Resolution
• Providing a lead role in the identification of the technical root cause of Major Incidents, problems, and development identified as necessary following such events, owning them until full resolution
• Leading the NOC for best practice in both Major Incident and Problem Management processes
• Ability to communicate at all levels inside and outside the business in both written and verbal forms
• Identifying, developing, and implementing opportunities for continual service improvement
• Review of documentation (KBAs / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of the service delivery.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Required Technical Experience

• Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience
• Experience in Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience
• Experience ITIL /Change management or similar process

Desired Experience

• Configuration and troubleshooting experience of other Cisco-related Security products, specifically ASA, ISE, Firepower, and Umbrella
• Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FortiNet Security configuration and troubleshooting –
• Desired minimum FCP Certification or suitable industry experience

QUALIFICATIONS/TRAINING/EXPERIENCE REQUIRED

• CCNP Routing and Switching
• CCNP Security

DESIRED

• Other CCNP (or higher) discipline/specialisation

Application Information

This is a hybrid/remote role, requiring three days in the office and two days working from home. Occasional ad hoc travel may be necessary.

Please note: Applicants must be currently living and working in the UK and must not require visa sponsorship at the time of application.

At CAE, we are committed to a fair, inclusive, and consistent recruitment process. We do not discriminate based on gender, marital status, sexual orientation, race, ethnic origin, disability, or any other protected characteristic.

As of the 4th of July 2025, CAE has been acquired by the Boxee Group. To find out more, click the link: UK IT Services and Solutions Provider boxxe acquires CAE

Next Steps

If your application is successful, a member of our recruitment team will contact you to arrange a screening call. While we aim to acknowledge every application, due to high volumes, we may not be able to provide individual feedback to all applicants.