Senior Onsite IT Support Engineer
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Quikr. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Role: Senior Onsite IT Support Engineer
Work Mode: Onsite - London, United Kingdom
Experience: 8–10 Years
Employment Type: Full-time
Position Overview
We are looking for highly skilled senior onsite IT support engineers to strengthen our regional IT support teams across multiple global offices. In this role, you will be a key technical partner, ensuring smooth day-to-day IT operations, delivering high-quality end-user support, and managing critical AV and VIP support requirements. This is a hands-on position in a dynamic, multicultural environment that requires advanced technical expertise, a strong service orientation, and a proactive approach to problem-solving.
Key Responsibilities
- Deliver onsite IMAC (Installs, Moves, Adds, Changes) support across endpoints and peripherals.
- Set up, configure, diagnose, and troubleshoot desktops, laptops, mobile devices, and RF equipment.
- Provide white-glove VIP support to executives and handle urgent escalations with professionalism.
- Maintain and support AV/conference room technologies; resolve walk-up support requests effectively.
- Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and lifecycle tracking.
- Support IT onboarding and offboarding processes, including provisioning and deprovisioning in Active Directory, Microsoft Entra, and enterprise HRMS platforms.
- Track and resolve incidents using ServiceNow while ensuring SLA compliance.
- Participate in patch cycles, software deployments, and maintain endpoint compliance with security standards.
Required Skills & Qualifications
- 8–10 years of experience in onsite IT support or end-user computing environments.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Working knowledge of networking (Cisco/Meraki), AV systems, and VoIP technologies.
- Experience with support tools such as ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions (e.g., Ivanti).
- Familiarity with IT asset management and frameworks such as ITIL.
- Excellent communication, interpersonal, and documentation skills, with the ability to work effectively across diverse regions.
- Relevant certifications (CompTIA A+, Microsoft Certified Professional, ITIL Foundation, etc.) are a plus.
- Previous experience supporting senior executives or VIPs is highly desirable.
Copyright © 2025