Senior Operational Risk Manager

• Lead the implementation of the Group’s Risk Management Framework, influencing senior stakeholders and embedding a strong risk culture across all business areas.
• Provide expert oversight and assurance to the Risk Director and Operational Risk Committee.
• Hybrid role with 80% homeworking and 20% based in Stratford-upon-Avon.

About the role

NFU Mutual have an excellent opportunity within our Group Operational Risk department as Senior Operational Risk Manager.

The Operational Risk team plays a vital role in protecting the business by identifying, assessing, and managing risks that could impact operations. Their purpose is to support and challenge stakeholders in embedding a strong risk culture, ensure compliance with the Group’s risk appetite, and provide assurance to governance bodies. They also lead on operational resilience, including business continuity and incident management, and are actively involved in major change programmes to assess and mitigate emerging risks

As a Senior Operational Risk Manager, you’ll play a pivotal role in embedding NFU Mutual’s Risk Management Framework across the organisation. Reporting to the Head of Operational Risk Management, you’ll work closely with business areas and change programmes to ensure risks are identified, assessed and managed effectively.

You’ll provide assurance to senior leadership that operational risks are being managed within agreed appetite statements and lead quarterly Risk Forums to oversee current and emerging risks. You’ll also coach and develop a team of Operational Risk professionals, helping them maximise their contribution and support the business in monitoring and escalating issues.

Additional duties include:

• Promote a strong risk management culture across the NFU Mutual by leveraging industry best practices to influence and align stakeholders on consistent risk and control standards.
• Provide expert risk advice and build strong relationships across the organisation to proactively identify, manage, and mitigate risks.
• Ensure clear risk ownership and alignment with the Enterprise Risk Management Framework through regular Risk Forums, covering current and emerging risks and mitigation strategies.
• Monitor changes in the operating environment, including regulatory developments, and assure the Executive Team that risks and opportunities are managed in line with the framework.
• Deliver independent assurance to the Risk Director and Group Operational Risk Committee on compliance with the Enterprise Risk Management Framework through high-quality reporting and analysis.

About you

You possess exceptional knowledge and experience in operational risk management and risk regulations and frameworks within insurance, financial services or banking. You have strong stakeholder engagement and relationship-building skills, with the ability to influence and collaborate effectively across all levels. You consistently deliver results through proactive decision-making and a focus on continuous improvement. Your proactive and collaborative approach enables you to embed effective risk practices and provide assurance across the organisation.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary – £65,000 to £80,000 (depending on experience)
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.