Job Title: Senior Operations Administrator
Salary: £25,200 - £31,800 per annum
Location: Cambridge/Hybrid
Contract: Permanent/Full Time (35 hours per week)
We are looking for a Senior Operations Administrator to join our Platform Management Team. As a key member of our team, your goal will be to support business teams by planning and executing User Testing of changes to our exam processing systems, and providing technical support to business colleagues. This role plays a vital part in delivering efficient, effective and customer focused examinations through the Cambridge English Qualifications.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
We are looking for a Senior Operations Administrator to play a crucial role in providing User Acceptance Testing (UAT), data setup and incident resolution support to business colleague who are engaged in delivering Cambridge English Qualifications exams to customers around the world. You will also get the opportunity to work on tool and report development as part of this role. We deliver millions of English language qualifications globally each year, with exams happening 365 days a year, and this role is vital to delivering these on time and to our highest standards. Reporting to Platform Management Operations Support Manager, you will:
- Plan, perform and report on UAT of Changes, Incident Fixes and Service Request resolutions, involving:
- Organising and running meetings, including planning, progress review and sign off
- Developing test scenarios on the basis of design documents
- Performing testing in both Web based and native applications
- Gathering and formatting evidence to be reviewed by business colleagues
- Reporting and following up on defects
- Support Operational colleagues in the resolution of incidents that impact the daily running of English exams
- Engage in data maintenance activities, both production and lower environments
- Identify areas of processing, both internal to the team and externally, that could be improved through the use of Automation, Generative AI and the Power Platform suite
- Develop Proof of Concept models to show the advantages
- Soliciting and incorporating feedback to build a functional tool
- Writing usage documents and running training for the new process or tool
About You
The following will help you be an ideal candidate for this post:
- You have a logical approach, with a high attention to detail and good problem-solving skills.
- Experience of working with multiple processes and systems
- Ability to work collaboratively with colleagues based in multiple locations globally
- Comfortable working with data (research, analysis & visualisation) and presenting to an audience of stakeholders, then you will truly like this role
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being
Thursday 18th September although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on the
week commencing 29th September.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
