Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: 12 month Fixed-Term Contract
Seniority: Associate
- To support the BAU Delivery of Partner Finance queries, and to support relevant process developments across Partner Finance as applicable.
- Be a recognised SME on Partner Finance queries processes and proposition.
- Complete and quality check Partner Finance queries varying in complexity.
- To provide advice and guidance (consultancy) to the FMT and Partnership on all aspects of the Partner Finance Operations proposition, particularly matters relating to historic transaction and lending queries.
What you'll be doing:
- Support BAU Service Delivery (Partner Finance queries) within appropriate SLA’s and agreed risk/control quality framework, and help develop solutions to improve the end-to-end Partner service experience. For Partner Finance queries, this covers queries relating to historic BSP/CT transactions, queries relating to Partner loans and a defined pool of complex transfers activity.
- Case manage queries, varying in complexity, in line with relevant policies and best practice; including Commercial Policy, Conflict of Interest Policy and Consumer Duty (to support good client outcomes). Ensure correct contract type is used in each transaction.
- Accurate and effective triage of new cases and queries, ensuring stakeholder expectations are managed appropriately and identifying the right pathway to execution.
- Support manager to maintain Standard Operating Procedures across Partner Finance Queries, and the associated Skills Matrix.
- Develop strong relationships with key divisional, FMT and admin centre stakeholders to ensure a smooth pipeline of new & existing cases.
- Techincal SME for the Operations team’s suite of Power BI dashboards (including Operations MI, servicing history data, Consumer Duty/Conflict of Interest reporting and Efficiency Gains tracking), provision of loan statements on My Practice via automated upload and automated query request form.
- Take a pro-active role in training and developing colleagues on relevant processes.
Essential Criteria
- Strong experience working within MS Excel
- Experience of working in an operations team and continuous improvement and process improvement.
- Accurate and effective triage of new cases and queries, ensuring stakeholder expectations are managed
- Strong communication skills
- Ability to learn complex processes
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
[email protected]Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
