Senior Operations Manager

Role: Senior Operations Manager (2 roles, 1 x CI&I focused, 1 x Performance & Optimisation)

Location: United Kingdom - Hybrid (2-3 days on a site/distribution centre)

Salary: up to £60k per annum

Overview of the Senior Operations Manager

Looking for a new challenge?

About the Role

We are seeking 2 x passionate, analytical, and customer-obsessed Operations Managers to join our Expanding Supply Chain Transformation & Optimization team.

These are two newly created, high-impact roles that are pivotal in ensuring the supply chain supports business growth, innovation, and operational excellence across both our high street and online retail operations.

You’ll lead the development and execution of optimisation strategies that balance cost, speed, and quality—empowering the business to remain agile, proactive, and aligned in a fast-paced retail environment. This is a field-based operational role with visibility across senior stakeholders and a remit to drive short-term improvements, medium-term structural change, and long-term innovation.

Key Responsibilities

Senior Operations Manager – Continuous Improvement & Innovation

• Develop and execute a roadmap for continuous improvement and innovation across our supply chain network.
• Identify and implement initiatives that enhance cost, speed, and quality.
• Introduce automation and mechanisation to elevate service levels and operational efficiency.
• Partner with procurement, logistics, IT, and operations to deliver scalable solutions.
• Establish KPIs, track performance, and present insights to senior leadership.
• Ensure our network is resilient, flexible, and ready to scale with business demands.
• Deep dive into operational performance to identify and solve problems.
• Build resilience and agility across seasonal cycles.
• Conduct network modelling to align with strategic goals.
• Launch CI culture and standardise improvements across the network.
• Develop future network scenarios to support strategic decision-making.
• Support commercialisation through supply chain capabilities.

Senior Operations Manager – Productivity & Performance

• Develop and execute a roadmap for network optimisation aligned with business growth.
• Drive initiatives that enhance speed, quality, and cost-efficiency across the supply chain.
• Partner with Procurement, Logistics, IT, and Operations to identify and implement performance improvements.
• Facilitate workshops and reviews to align teams and solve performance challenges.
• Establish and monitor KPIs to track progress and identify opportunities.
• Deliver clear, actionable reports and updates to senior leadership.
• Build a flexible, high-performing supply chain that adapts to seasonal and market changes.
• Design sustainable solutions that eliminate repeat defects and build long-term capacity.

Requirements:

• achelor’s degree in Supply Chain, Business, Engineering, or related field.
• 5–10 years in leadership roles within Supply Chain performance or planning.
• Proven success in retail, omnichannel, or FMCG environments.
• Strong Excel and Microsoft Office skills.

Essential Skills/ Experience:

• Exceptional analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• High energy, self-starter attitude with a collaborative mindset.
• Ability to lead through ambiguity and drive results at speed.
• Hands-on approach with sound business judgment.
• Experience with P&L responsibility.
• Familiarity with tools like Data Guru, Supply Chain Guru, SAP APO/IBP.
• Track record of delivering measurable improvements in cost, quality, and speed.