Senior Operations Manager

We are currently partnering with a Housing Association in Eastleigh, Hampshire, who are recruiting for a Responsive Repairs Senior Operations Manager to join their growing team on a permanent basis.

Our client is set on their mission to help tackle homelessness, while helping solve the housing crisis by building quality homes and empowering communities.

This is a full-time position with a salary band of up to £72,000 (subject to experience) and the start date is subject to notice.

Duties will include (but are not limited to):

• To be accountable for the delivery of all day-to-day property repairs and larger more complex repairs across housing stock within a budget portfolio of circa £9m
• Effectively manage the delivery of the responsive repairs within your designated geographic area, ensuring our operational performance criteria are met and exceeded
• Analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction
• Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training
• Remaining up to date with any changes and incorporating these into procedures and processes
• Contributing to the strategy, identifying opportunities for growth and improvement

Experience required:

• Experience of managing a diverse mobile workforce across a large geographical area to deliver a high-volume value for money repairs service
• Proven experience analysing and diagnosing complex problems and implementing effective solutions, supporting continuous improvement
• Demonstrable experience of working in a similar leadership capacity
• Ability to build strong relationships across all areas and levels. Inspiring, developing and mentoring a team

Skills, knowledge and expertise required:

• Good commercial awareness and ability to utilise system data to support effective decision making
• IT Literate with experience of repair management systems, the application of job management and diary planning for a significant size workforce

Rewards and Benefits:

• Agile working hours
• 28 days annual leave (with the option to buy and sell days)
• Generous pension scheme with contributions up to 10%
• Rewards (Save money on thousands of retail stores)
• Life assurance 5x salary

Working hours:

• 37 hours per week
• Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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