Senior Operations Manager (UK)

About Us:

Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃

The Role:

We are looking to hire a Senior Operations Manager to oversee our UK fulfilment capabilities. You will be responsible for all DTC and Retail fulfilment operations, ensuring that our customers receive a fantastic experience: with timely delivery of perfectly packed Wild products, and partners in the UK (including Tesco & Boots) have a seamless fulfilment experience. This will involve closely managing our relationships with our 3PL in the UK to ensure timely and accurate fulfilment of orders. We are looking for a talented and ambitious individual who will thrive in a high-growth, high-paced environment. 

This is a great opportunity to join a high-growth start-up, with sustainability at its very core, changing the way consumers think about personal care products.

This role will report into the Operations Lead (UK & EU) and is based in our London office, with occasional travel to our UK warehouse in Leighton Buzzard.

🚀 Some of your responsibilities:

Operational excellence:

• Relationship management: Closely manage our relationships with our external UK fulfilment providers (3PLs and logistics partners), ensuring compliance with contractual obligations and performance metrics
• Launch management: Coordinate critical DTC product launches and Retail pipefill with our 3PLs to ensure operational success
• Amazon management: working alongside the sales function to manage our Amazon fulfilment, in conjunction with DTC and Retail.
• Process enhancement: Develop and improve our standard operating procedures (SOPs) for logistics management and order fulfilment to meet operational goals and KPIs. Identify opportunities for process improvements and automation to support Wild’s ambitious growth plans
• Fulfilment: Oversee fulfilment of orders and liaise with external partners and customers to communicate updates and ensure all orders are fulfilled on time and in full
• Inventory management: Work closely with the Supply Chain team to manage weekly stock holding levels at our 3PLs and external retailer warehouses, ensuring stock transfers are up to date and reflect real-life stock movements
• Data & Reporting: Develop, implement, and govern KPI reporting to monitor operational performance, track key trends, and identify areas for improvement. Utilise data analytics to drive decision-making and operational optimisation
• Commercial: Own our end-of-month Fulfilment invoice review process, understand how they impact our P&L and business plan and identify and implement cost optimisation opportunities and initiatives

Project management:

• Own and drive complex cross-functional operational projects from initiation to completion, coordinating inputs from other business units to meet deadlines
• Cross-team collaboration: Collaborate closely with cross-functional teams, including Supply Chain, Retail, Marketing, Customer Experience and Finance, to align operational strategies with overall business objectives

Team leadership:

• Manage 1 Operations Executive, ensure you coach and develop their skills and hold effective weekly 1-1s
• Foster a collaborative and high-performance culture within the team

🚀 What we need from you:

Please note that we welcome applications from candidates who may not hit every single bullet point on the lists below – if you’re passionate about our mission and feel you have relevant skills and experiences to add value to this role, please submit an application!

• 5 years operations experience in an e-commerce business that operates across our DTC, Amazon and Retail channels (ideally an FMCG scale up), with warehouse and logistics experience as the main area of expertise (preferably with experience in the UK market)
• Strong grasp of e-commerce ops tech infrastructure, including ERPs, WMSs, Shopify
• Proficient in handling large, intricate datasets, including expert skills in Excel/Google Sheets
• Proven track record of success in optimising operations, driving efficiency improvements, and managing complex cross-functional projects
• Great attention to detail, and a constant drive to improve the status quo
• Self starter who is as happy head down in a spreadsheet as talking to external partners
• You have a growth mindset and are naturally intellectually curious - always excited to learn and improve, and willing to run at problems and relish the opportunity to solve them
• Negotiation: Strong communication and negotiation skills, to ensure our partners hit the high standards we aspire to deliver for our customers

⚡️What you’ll get from us:

• 25 days holidays + bank holidays + 9 extra remote working days
• Hybrid working, 3 days a week in our shiny new London office
• 4% Company Pension
• Mental well-being support through Spill
• Private healthcare through Vitality
• Weekly early finishes and social events
• Annual L&D budget
• Free breakfast
• Free & discounted Wild products
• 2 x team volunteering days and 2 x personal volunteering days

Ready to become a Wild thing?!

At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply