Senior Pathway Coordinator - DWLO

The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions.

They will manage the administrative, clerical, secretarial and patient co-ordination needs of the directorate. Plus, ensure, through careful monitoring of workloads that activity targets are met

and that patient management is in line with the patient access policy.

Other key tasks will include managing various projects/developments from inception to implementation.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work.

• Communicate complex or sensitive information clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, e.g. General Practitioners.
• Role model excellent customer service skills to the wider administrative team.
• Manage and answer telephone calls related to the service in a courteous and prompt manner.
• Provide patients with information about appointments or non-clinical advice and guidance regarding their care.
• Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team.
• Support administration staff to resolve complex queries that they have escalated, taking ownership of the query and ensuring a satisfactory outcome.
• Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members or departments as required.
• Receive and respond to e-mail and ‘In-Basket’ queries, monitoring, managing and triaging email correspondence to generic inboxes.
• Using hospital information systems including Epic, produce accurate correspondence for patients, GP’s and others involved in care, and ensure its timely dissemination to stakeholders.
  
  

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

For further details / informal visits contact: Name: Nsadi Lobondi Job title: Service Delivery Manager - Information Services Email address: [email protected] Telephone number: 02032992861