Glasgow
JR016595
This position is for a Senior Platform Operation Manager of EMEA Data Distribution Services with oversight responsibility of the Data & Analytics Technology (DAT) group in the Glasgow office.
Position Description
Data & Analytics Technology (DAT) is part of the Enterprise Computing Data Services Organization at Morgan Stanley. It is responsible for managing mission-critical distributed database platforms, business intelligence integration and analytics, data messaging, and distribution on public-cloud and on-premises. Currently, in Glasgow, DAT has an Operation and Customer Engagement Team (CEM) for Comet (in-house Data Distribution Infrastructure similar to JEM or Jscape), InfoBlast (in-house bulk email service), Postgres, Greenplum, and Snowflake. The successful candidate will be designated as the incident and escalation manager for these infrastructures during the EMEA time zone and oversee the local team.
The person will also lead run-the-bank projects such as data center migration, plant-wide version upgrades and hygiene, release management, plant automation, performance monitoring, and optimization. Additionally, the person will participate in at least one squad as an SRE, following Agile practices and contributing to infrastructure modernization and automation.
Requirements
- 10+ years of overall enterprise-level IT experience
- Strong incident management skills with a proper understanding of ITIL procedures.
- Strong domain expertise related to data distribution, network protocols, especially FTP and SFTP, and distributed database platforms both on-premises/cloud like Snowflake, Postgres, or Greenplum.
- Strong shell scripting and Python programming skills for SRE-related work.
- Advanced Linux/Unix skills.
- Experience using Splunk OR Grafana/Prometheus/Loki stack.
- General understanding of project management, database design and architecture, data integrity and security, disaster recovery, and backup.
- Knowledge of Agile methodologies.
- Effective oral and written communication skills, and interpersonal skills to work well in a team environment.
- Strong organizational and coordination skills with the ability to manage multiple tasks and high-pressure situations for outage handling, management, or resolution.
- Availability for weekend work.
Key Responsibilities
- Deploy, optimize, and manage enterprise-scale data platforms.
- Respond to incidents, troubleshoot issues, and conduct root cause analysis.
- Design, implement, and maintain disaster recovery and high-availability solutions.
- Automate plant-wide operational tasks related to provisioning, monitoring, backups, scaling, and recovery.
- Monitor system health, identify performance bottlenecks, and implement optimizations.
- Ensure data security, compliance, and access controls are enforced.
- Participate in on-call rotations and incident response.
Infrastructure & Automation
- Automation and configuration management using scripting languages (Python, Bash, etc.).
- Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible, GitHub, CloudFormation).
Observability
- Setting up and using monitoring, logging, and alerting tools (Prometheus, Grafana, ELK/EFK, Datadog, etc.).
- Understanding of Service-Level Indicators/Objectives/Agreements (SLI/SLO/SLA).
High Availability & Disaster Recovery
- Designing and implementing HA/DR solutions (failover, automated recovery, geo-replication).
- Running and reviewing disaster recovery drills.
Operational Skills
- Incident response and escalation.
- Root cause analysis and post-mortem writing.
- Capacity planning and scaling distributed systems.
- Change management and production rollout best practices.
Bonus Skills
- Java.
- Familiarity with modern data architectures and cloud services.
- Strategic thinking and problem-solving.
#TECH
What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Certified Persons Regulatory Requirements
If t his role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
